Brand Strategy – Giving Employees Time with a New Brand Promise
BrainZooming
DECEMBER 2, 2015
If the market learns about a new brand promise before employees, they aren’t in a good position to bring the brand promise to life for customers – and they may even wind up undermining it, as in the United Rising episode. A brand starts by understanding what the market perceives about it and how much latitude it has to change.
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