Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Then, they need to take action steps to change, see my next point.

Training 66

Training Culture Creativity Project 66

Qmarkets

JUNE 1, 2017

Bornhofen is a practitioner-scholar who has a passion for helping organizations adopt change, act on new ideas, and grow through innovation. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy.

Underperforming Technical Team 58

Underperforming Technical Team Open Innovation Innovation Leadership 58

Qmarkets

JULY 8, 2017

Bornhofen is a practitioner-scholar who has a passion for helping organizations adopt change, act on new ideas, and grow through innovation. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy.

Underperforming Technical Team 40

Underperforming Technical Team Open Innovation Innovation Leadership 40

KindlingApp

SEPTEMBER 14, 2015

As Doss points out, changing company culture is not easy—it’s an organizational shift that takes time and effort. What started as a fun idea for a team outing soon spun off into a growing standalone business. Some ideas are good not because they open up new businesses, but because they save the existing business.

Culture 40

Culture Innovation Programs Idea Generation Resources 40