Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. This is a cultural problem. Creative Training Would Have Helped.

Training 66

Training Culture Creativity Project 66

Qmarkets

JUNE 1, 2017

Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. As opposed to a closed model, Open Innovation is about groups of people coming together to share ideas and solve problems. Wise words, indeed.

Underperforming Technical Team 58

Underperforming Technical Team Open Innovation Innovation Leadership 58

Qmarkets

JULY 8, 2017

Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. As opposed to a closed model, Open Innovation is about groups of people coming together to share ideas and solve problems.

Underperforming Technical Team 40

Underperforming Technical Team Open Innovation Innovation Leadership 40

KindlingApp

SEPTEMBER 14, 2015

Everyone wants an innovative company culture, and anyone seeking to build one can turn to any number of resources, from Harvard Business Review , Fast Company , and Forbes to Kindling’s blog , that offer advice on building a culture of innovation. Why does culture find itself on the backburner so often?

Culture 40

Culture Innovation Programs Idea Generation Resources 40