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Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. The incident, the background of the problem, and the half-baked apology signal a sick culture. This is a cultural problem. Culture change doesn’t happen without a project.

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Yet Another Interesting Safety Announcement by an Airline

Rmukesh Gupta

Here is another interesting in-flight safety announcement by Turkish Airline. This proves to me the importance and impact that culture can have on an organisation. . It is always great to see brands and businesses having fun and collaborate with each other, just like the Lego team and the Turkish Airlines have done so for this campaign. . Ideas Marketing Airline safety announcement Lego Lego movies Turkish Airlines

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Can Airlines Survive the Worst Year in Airline History?

Linda Bernardi

2020 has been a horrific year for the airline and hospitality industry and one which will go on for potentially another year, with so many mass events going virtual. Also, cultures are changing, and millions of deals are being closed without needing/using in-person meetings.

Meeting 26
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Herb Kelleher's Legacy at Southwest Airlines: 5 Important Lessons

Michael Roberto

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. At Southwest, Kelleher chose to run an airline in a very different manner. Kelleher once said, “"I can teach you the secret to running this airline in thirty seconds. This is it: We are THE low-cost airline.

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Internal Branding Strategy – 3 Ways to Be Smarter than United Airlines

BrainZooming

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines. United Airlines is at the forefront of recent business and general news due to having forcibly removed a passenger from a partner airline flight.

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PBTO S2E7: Fusion – How Integrating Brand and Culture Powers the World’s Greatest Companies with Denise Lee Yohn

Rmukesh Gupta

Why is she on the show: Her book “Fusion” comes out today in which she shares her insights on the importance of bringing organisational culture & the power of branding together to create an organisation that can become a powerhouse of a business. This means that as leaders our actions determine the culture we create. Who is on the show: In this episode, we host Denise Lee Yohn.

Culture 56
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PBTO S2E7: Fusion – How Integrating Brand and Culture Powers the World’s Greatest Companies with Denise Lee Yohn

Rmukesh Gupta

Why is she on the show: Her book “Fusion” comes out today in which she shares her insights on the importance of bringing organisational culture & the power of branding together to create an organisation that can become a powerhouse of a business. This means that as leaders our actions determine the culture we create. Who is on the show: In this episode, we host Denise Lee Yohn.

Culture 40
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The Sky’s the Limit with Open Innovation

IdeaConnection

As part of its efforts to innovate and maintain a leading position in its market Singapore Airlines (SIA) is ramping up its open innovation endeavors. Also on its agenda is a strengthening of its internal open innovation culture. Settings its Sights on Being the World’s Leading Digital Airline. With the launch of our Digital Innovation Blueprint, we aim to be the leading digital airline in the world.”.

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Boeing 737 MAX: Company Culture and Product Failure

Michael Roberto

Source: Picpedia My latest case study, Boeing 737 MAX: Company Culture and Product Failure , has been published this week by the University of Michigan's William Davidson Institute. Less than five months later, Ethiopian Airlines Flight 302 crashed six minutes after takeoff.

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Cutting Complexity with Lisa Bodell of Futurethink

InnovationManagement

In this episode, Lisa and Mark reconvene to share more essential tools for leaders and teams to simplify their work environment from her second book, Why Simple Wins , they explore insights into how companies like SAP, Southwest Airlines and Syngenta are putting simplification principles into action. Innovation Ecosystem Podcast complexity innovation culture motivation organization & culture process improvement reward simplify talent management

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Create your own Corporate Miracle Garden

Destination Innovation

It contains many unexpected and incongruous items covered with flowers e.g. an Emirates Airlines plane, two cars stacked one on the other or two houses leaning together. It made me think that many a staid corporate culture would be improved by the addition of a similarly stimulating place. Brainstorming and Ideation Innovation Examples & Lessons creativity desert dubai flowers mall miracel garden miracle staid culture

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When Software Can’t Change the Laws of Physics (or Leadership)

Mills Scofield

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Complex systems also require a different organizational culture - a systems-level mindset and a sense ownership at all levels. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? What do the assumptions imply for your employees, your culture, your customers?

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Brands In Memoriam 2012

CorporateIntel

Here then are my top label farewells for the current calendar year: Continental Airlines : As a result of the merger between United and Continental, the marketing folks did the right thing and picked one brand to make it easier to find your tail logo on the runway. The parade of eliminated airline brands welcomes another, while customers fume with rising prices and deteriorating service.

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The Principles of High Reliability Organizations are On Display During COVID-19

Kainexus

Nuclear energy facilities, airlines, and certain military operations are also on that list.). That’s because they practice five driving principles that inform every decision and permeate the culture.

Culture 54
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When Software Can’t Change the Laws of Physics (or Leadership)

Mills Scofield

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Complex systems also require a different organizational culture - a systems-level mindset and a sense ownership at all levels. Culture Innovation Leadership Strategy

System 36
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The Value of One Good Idea

KindlingApp

Everyone wants an innovative company culture, and anyone seeking to build one can turn to any number of resources, from Harvard Business Review , Fast Company , and Forbes to Kindling’s blog , that offer advice on building a culture of innovation. And because real action is so difficult to implement, culture is often viewed as the backwater of organizational strategy.”. Why does culture find itself on the backburner so often? Innovation Program Culture

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Shifting Innovation Perspectives for 2019

The Future Shapers

Three years ago Derek Bishop, Jo Geraghty and I published our book, Building a Culture of Innovation. [1] 1] The book was inspired by, and written for, all of those leaders who understood that in order to thrive in today’s global marketplace they needed to set innovation as a capability at the heart of their culture but were uncertain how to go about it. Perhaps that’s why the pace of product development is little changed from when we wrote Building a Culture of Innovation.

Report 75
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Human-centred innovation in a digital world.

Paul Hobcraft

A digital twin can simulate the process like cell culture, fermentation, formulation and filling. Airlines are looking to encourage us back onto their planes. Today we are facing many current disruptions where we need to react fast and intelligently.

Software 220
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Smisek’s United Ouster – Were You Really Surprised?

Adam Hartung

Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Since announcing the merger in 2010, more has gone wrong than right at United: Computer glitches have hounded the airline. Thousands of flights were grounded, distressing millions of customers and wreaking havoc on the airline. Chronic bad experiences have led loyal customers to abandon the airline.

Video 36
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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

Culture Flaunting – Use Internal Culture to Create External Differentiation. In 2016, even more companies will turn inwards to insure their organization and culture is something to flaunt, rather than hide. In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store.

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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

Culture Flaunting – Use Internal Culture to Create External Differentiation. In 2016, even more companies will turn inwards to insure their organization and culture is something to flaunt, rather than hide. In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store.

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20 Ways to Think & Act Like an Innovator

The Future Shapers

Old, young, different cultural backgrounds, and gender. So instead of trying to teach old dogs to sit, it may be a better strategy to actively search for and recruit people who already possess growth mindsets and slowly start changing the culture that way. or Southwest Airlines that were forced to radically reduce the turnaround time of their planes due to financial pressures. Innovation Culture Innovation Leadership Intrapreneurship

LEAN 79
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Coopetition

CREATORS

Here are some examples: Coopetition was carried out successfully by the Israeli airline El-Al when they formed their own acceleration and venture capital arm “Cockpit” to invest in promising start-ups all around the world. They partnered with Lufthansa Systems, Boeing and Gate Group to create innovative solutions for the whole airline-industry. innovation corporate-innovation coopetition governance corporate-culture

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5 Practices for Leaders of the Future #FutureOfWork

Rmukesh Gupta

One of the best examples of this behaviour that I have come across is by Herb Kelleher of Southwest Airlines. He is famous to have taught every employee of the Organization to decide based on the one shared vision they had – to be the lowest cost airline. Whenever he was approached with an idea/suggestion/request for a decision, he was known to ask the team the one guiding question – will this make us the lowest cost airline?

Trends 40
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Human-centred innovation in a digital world.

Paul Hobcraft

A digital twin can simulate the process like cell culture, fermentation, formulation and filling. Airlines are looking to encourage us back onto their planes. Today we are facing many current disruptions where we need to react fast and intelligently.

Software 130
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Human-centred innovation in a digital world.

Paul Hobcraft

A digital twin can simulate the process like cell culture, fermentation, formulation and filling. Airlines are looking to encourage us back onto their planes. Today we are facing many current disruptions where we need to react fast and intelligently.

Software 130
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My Innovation Management Summer Reading: Ideas are Free.

KindlingApp

The authors cite lessons from corporations such as Toyota, Southwest Airlines, and Kraft to drive home the significant benefits of a correctly executed innovation program. Innovation Program CultureThe start of September means we begin saying “last”. Last seasonal beach trip, last barbecue, and the last time to wear those white summer jeans. September also brings me to the last pages of my summer reading, Ideas are Free by Alan G. Robinson and Dean M.

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Why CEOs have Liberal Arts Degrees

Mills Scofield

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. CEO Critical thinking Culture Education Leadership Liberal Arts Management STEAM STEMSome of today's top CEOs were history, political science, sociology, chinese and music majors in college. There are very practical reasons for a Liberal Arts degree, and Samanee Mahbub (Brown '18) thinks the reasons are crystal clear.

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The Whole Foods Strategy…Isn’t (Whole)

Matthew May

The chain has done a phenomenal job at creating a truly unique culture, one obviously embraced by every employee at Trader Joe’s. Think Southwest Airlines. There’s an interesting strategic play being made by Whole Foods Markets, in the midst of the company’s nearly $2 billion one-day drop in market value a few weeks ago, on the announcement of a shareholder lawsuit.

Strategy 186
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Strategy to Execution to enable Intelligent Enterprise

Rmukesh Gupta

For any strategy to get executed, there are a series of things need to happen: Strategy definition process (ongoing): The process used to define the strategy needs to take into account the current reality of the organisation – its strengths and weaknesses, the prevalent culture, internal power structures, external power structures (competition – direct/indirect, customers, partners, etc). Premise.

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Overcoming fixedness before being locked in amber

Jeffrey Phillips

Or, as I'll explore below, we give into a perspective that suggests that many issues, conventions, regulations and cultures are fixed, unable to move. But unlike the insects, that loss of freedom isn't because of a tangible, sticky substance, but because of the stickiness of their perspectives, their cultures, their experiences and education and their industry conventions. Conversely we can see why it is difficult to innovate in the airline industry.

Industry 114
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#1,669 – Air Plasma Engine

Greatest. Idea. Ever.

Before the quarantine started I was days away from embarking on a two week trip of a lime-time to Japan, first to see the sights in Tokyo and then to immerse myself in the temple laden culture of Kyoto.

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Average company lifespan has shrunk to 10 years – Don’t be average!

Innovation 360 Group

WOW Airlines had to cease operations this year while more than thousands of their passengers were in the middle of their journeys. It can happen due to reasons out of your control, like changing cultural values, changing technology, or shifts in customer demographics. The Danish home of build-it-yourself toys teetered on the brink of bankruptcy several times, especially in 2004, before they found a way to reinvent themselves and survive the onslaught of video game culture.

Groups 48
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Crowdsourcing Internal Innovation

Collective Innovation

For instance with airlines, you can create a difference by creating a better user experience if most airlines have the same expectation. Several airlines have focused on creating a more friendly experience, better lounges, a better business class, in-flight entertainment, food, etc. Regardless of what kind of business you are in there are numerous different types of innovation that can give you a clear competitive advantage and make you more successful.

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What is Digital Transformation in Business and Why is it Important?

Moves the Needle

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Digital transformation is just as much about changing the company culture as it is about the technology. Culture comes out of structure.

Company 63
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Book Review – Humanocracy by Gary Hamel & Michele Zanini

Rmukesh Gupta

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

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THE KEY TO THOMAS EDISON’S INCREDIBLE INNOVATIVE CREATIVITY: ADAPTATION

Imagineer7

Many cultural historians agree with Edison in that a whole host of new objects and ideas are based on objects and ideas already in existence. One of the paradoxes of creativity is that in order to think originally, we must first familiarize ourselves with the ideas of others.

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Building a Business Case for Innovation Management – Why Now?

Qmarkets

Amazon shares how eliminating the ‘institutional no’ and ‘serial no’ from the management chain, to allow for a more collaborative process has helped the company establish its innovative culture.

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Building a Business Case for Innovation Management – Why Now?

Qmarkets

Amazon shares how eliminating the ‘institutional no’ and ‘serial no’ from the management chain, to allow for a more collaborative process has helped the company establish its innovative culture.

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Customer Service Concepts For Businesses Who’ve Tried Everything

The Human Factor

For instance, some airlines have been known to provide concierge-style services for their passengers. But that’s unfortunately the culture that we live in. . Sometimes, providing customer service feels like a losing battle.

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A new value chain for next-generation mobility

Corporate Innovation

This is common practice today in the airline industry. I am calling this function out as a separate part of the value chain because, as it is increasingly happening in the airline industry, the fleet operator may decide to outsource its fleet’s maintenance to a specialist. Today, each TNC runs its own reservation system, much like airlines used to do in the past. Remember that American Airlines originally developed Sabre and later spun it off.

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Book Review – Humanocracy by Gary Hamel & Michele Zanini

Rmukesh Gupta

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

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The Importance of Casting a Wide Net While Innovating

Qmarkets

Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. Key to achieving successful outcomes is through strong relationships with both internal and external partners, and an overarching corporate culture that encourages and rewards collaboration and information sharing across a wide body of participants.