Ten Things United Airlines Might Have Done
APRIL 10, 2017
Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. The incident, the background of the problem, and the half-baked apology signal a sick culture. This is a cultural problem. Culture change doesn’t happen without a project.