Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. This is a cultural problem.

Yet Another Interesting Safety Announcement by an Airline

Rmukesh Gupta

Here is another interesting in-flight safety announcement by Turkish Airline. This proves to me the importance and impact that culture can have on an organisation. . Ideas Marketing Airline safety announcement Lego Lego movies Turkish Airlines

Herb Kelleher's Legacy at Southwest Airlines: 5 Important Lessons

Michael Roberto

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs.

PBTO S2E7: Fusion – How Integrating Brand and Culture Powers the World’s Greatest Companies with Denise Lee Yohn

Rmukesh Gupta

Why is she on the show: Her book “Fusion” comes out today in which she shares her insights on the importance of bringing organisational culture & the power of branding together to create an organisation that can become a powerhouse of a business.

Spigit's 2018 State of Crowdsourced Innovation Report

Creating a receptive culture is critical to. Most companies cite culture change as their. And to impact culture, you can scale your program in a variety of. connected to the challenge, you’ll further kick- start culture change and gain valuable input. time—from culture to.

Internal Branding Strategy – 3 Ways to Be Smarter than United Airlines


The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises.

The Sky’s the Limit with Open Innovation


As part of its efforts to innovate and maintain a leading position in its market Singapore Airlines (SIA) is ramping up its open innovation endeavors. Also on its agenda is a strengthening of its internal open innovation culture.

When Software Can’t Change the Laws of Physics (or Leadership)


And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Complex systems also require a different organizational culture - a systems-level mindset and a sense ownership at all levels. Culture Innovation Leadership Strategy

Cutting Complexity with Lisa Bodell of Futurethink


In this episode, Lisa and Mark reconvene to share more essential tools for leaders and teams to simplify their work environment from her second book, Why Simple Wins , they explore insights into how companies like SAP, Southwest Airlines and Syngenta are putting simplification principles into action.

Brands In Memoriam 2012


Here then are my top label farewells for the current calendar year: Continental Airlines : As a result of the merger between United and Continental, the marketing folks did the right thing and picked one brand to make it easier to find your tail logo on the runway.

6 Keys to Making Collaborative Innovation Successful

Speaker: Soren Kaplan, Founder of InnovationPoint

It’s your culture. People have been talking about organizational culture for years. discussions haven’t explicitly linked culture directly to innovation and business. This book does exactly that, revealing how your innovation culture can become. Yes, such a culture.

Create your own Corporate Miracle Garden

Destination Innovation

It contains many unexpected and incongruous items covered with flowers e.g. an Emirates Airlines plane, two cars stacked one on the other or two houses leaning together. It made me think that many a staid corporate culture would be improved by the addition of a similarly stimulating place.

20 Ways to Think & Act Like an Innovator

The Future Shapers

Old, young, different cultural backgrounds, and gender. So instead of trying to teach old dogs to sit, it may be a better strategy to actively search for and recruit people who already possess growth mindsets and slowly start changing the culture that way.

LEAN 101

Shifting Innovation Perspectives for 2019

The Future Shapers

Three years ago Derek Bishop, Jo Geraghty and I published our book, Building a Culture of Innovation. [1] 1] The book was inspired by, and written for, all of those leaders who understood that in order to thrive in today’s global marketplace they needed to set innovation as a capability at the heart of their culture but were uncertain how to go about it. Perhaps that’s why the pace of product development is little changed from when we wrote Building a Culture of Innovation.

The Value of One Good Idea


Everyone wants an innovative company culture, and anyone seeking to build one can turn to any number of resources, from Harvard Business Review , Fast Company , and Forbes to Kindling’s blog , that offer advice on building a culture of innovation. And because real action is so difficult to implement, culture is often viewed as the backwater of organizational strategy.”. Why does culture find itself on the backburner so often? Innovation Program Culture

Data From 3.5 Million Employees Shows How Innovation Really Works

Higher ideation rates are correlated with growth and net income, most likely because companies with an innovation culture not only generate better ideas, but are organized and managed to act on them. INNOVATION Data From 3.5

Four Mind-Bending Business Models to Shake Up 2016


Culture Flaunting – Use Internal Culture to Create External Differentiation. In 2016, even more companies will turn inwards to insure their organization and culture is something to flaunt, rather than hide.

Four Mind-Bending Business Models to Shake Up 2016


Culture Flaunting – Use Internal Culture to Create External Differentiation. In 2016, even more companies will turn inwards to insure their organization and culture is something to flaunt, rather than hide.

Smisek’s United Ouster – Were You Really Surprised?

Adam Hartung

Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Since announcing the merger in 2010, more has gone wrong than right at United: Computer glitches have hounded the airline.

Oil and Water: Why Corporations and Startups Rarely Mix


This is important because who you hire, fire and promote make up your culture. But, frankly, we’re not building an airliner. A culture of innovation isn’t something you do, it’s something you are. Illustration by Christian Laborin.

5 Practices for Leaders of the Future #FutureOfWork

Rmukesh Gupta

One of the best examples of this behaviour that I have come across is by Herb Kelleher of Southwest Airlines. He is famous to have taught every employee of the Organization to decide based on the one shared vision they had – to be the lowest cost airline.

Strategy to Execution to enable Intelligent Enterprise

Rmukesh Gupta

For any strategy to get executed, there are a series of things need to happen: Strategy definition process (ongoing): The process used to define the strategy needs to take into account the current reality of the organisation – its strengths and weaknesses, the prevalent culture, internal power structures, external power structures (competition – direct/indirect, customers, partners, etc). Premise.

The Whole Foods Strategy…Isn’t (Whole)

Matthew May

The chain has done a phenomenal job at creating a truly unique culture, one obviously embraced by every employee at Trader Joe’s. Think Southwest Airlines.

Overcoming fixedness before being locked in amber

RTI Innovation Advisors

Or, as I'll explore below, we give into a perspective that suggests that many issues, conventions, regulations and cultures are fixed, unable to move. But unlike the insects, that loss of freedom isn't because of a tangible, sticky substance, but because of the stickiness of their perspectives, their cultures, their experiences and education and their industry conventions. Conversely we can see why it is difficult to innovate in the airline industry.

Why CEOs have Liberal Arts Degrees


They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. CEO Critical thinking Culture Education Leadership Liberal Arts Management STEAM STEM

Average company lifespan has shrunk to 10 years – Don’t be average!

Innovation 360 Group

WOW Airlines had to cease operations this year while more than thousands of their passengers were in the middle of their journeys. It can happen due to reasons out of your control, like changing cultural values, changing technology, or shifts in customer demographics. The Danish home of build-it-yourself toys teetered on the brink of bankruptcy several times, especially in 2004, before they found a way to reinvent themselves and survive the onslaught of video game culture.

My Innovation Management Summer Reading: Ideas are Free.


The authors cite lessons from corporations such as Toyota, Southwest Airlines, and Kraft to drive home the significant benefits of a correctly executed innovation program. Innovation Program CultureThe start of September means we begin saying “last”. Last seasonal beach trip, last barbecue, and the last time to wear those white summer jeans. September also brings me to the last pages of my summer reading, Ideas are Free by Alan G. Robinson and Dean M.

Crowdsourcing Internal Innovation

Collective Innovation

For instance with airlines, you can create a difference by creating a better user experience if most airlines have the same expectation. Several airlines have focused on creating a more friendly experience, better lounges, a better business class, in-flight entertainment, food, etc.

Is your Firm Prepared to Collaborate?


Strategies following co-opetition principles rely on complementary value-adding behaviors such as, for example, those between Microsoft and Intel or those between credit card companies and airline frequent flier programs.

What is Digital Transformation in Business and Why is it Important?

Moves the Needle

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Digital transformation is just as much about changing the company culture as it is about the technology. Culture comes out of structure.

A new value chain for next-generation mobility

Corporate Innovation

This is common practice today in the airline industry. I am calling this function out as a separate part of the value chain because, as it is increasingly happening in the airline industry, the fleet operator may decide to outsource its fleet’s maintenance to a specialist. Today, each TNC runs its own reservation system, much like airlines used to do in the past. Remember that American Airlines originally developed Sabre and later spun it off.

Why you need extreme constraints to fuel innovation


They talk about Zappos, Southwest Airlines, and Aravind Eye Hospitals to drive home the point about turning a constraint, such as resource, time, and method, into a winning opportunity. Have you heard of the “Prakash Lab”?

#1,507 – Continuing Education

Greatest. Idea. Ever.

Instead we need to establish a culture based around continuing education. Or points that they can trade in for airline miles, Amazon.com gift cards, or discounts from their favorite retailers, etc.

The Importance of Casting a Wide Net While Innovating


Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. It starts with having the right mindset to infuse the culture with a can-do, must-do spirit.

Stockholm Innovations for the New Year and Beyond

Innovation 360 Group

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. I missed the Nobel Prize by a smidge.

Straddling: Whole Foods Discontinues 365 Store Format

Michael Roberto

He said 365 stores will complement Whole Foods’ premium, full-service sister brand – often dubbed ‘Whole Paycheck’ in popular culture in reference to its perceived higher prices. Consider how the legacy airlines tried to cope with entrants such as Southwest and Ryanair.