3 Ways to Stay Ahead of Disruptive Brands Screwing Up Your Customer Expectations
BrainZooming
AUGUST 13, 2018
Yet, when we wanted to try to prove it for a B2B brand, we always wound up eliminating the necessary customer satisfaction survey questions to reduce survey time or research costs. In B2B, it may happen through some type of secret or mystery shopping. You might even engage a firm specializing in competitive intelligence to do this.
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