Banking Change Reference Underperforming Technical Team 
Daniel Burrus
JULY 17, 2019
This is what I refer to as “legacy thinking.” As you probably know, legacy technology refers to old forms of technology that are simply no longer optimal. A more serious example occurred last year when the British bank Tesco shut down online banking after 40,000 accounts were compromised. Legacy Thinking Defined.
Moves the Needle
JANUARY 30, 2019
The digitization might be specific internal processes, tools, or operational components, or can refer to a complete revamp of a company’s products and services. The fundamental issue: the way people think and work has not changed to fit the new digital reality -- people and processes are the bottleneck. The term is not new.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Boxes and Arrows
NOVEMBER 19, 2009
As I transitioned from academia to industry, I discovered that while mobile UX was discussed, it wasn’t discussed from the same broad frame of reference that I was used to within the confines of a research-based institution. Most banks offer both tele-banking and online account access. Other interfaces are not.
Moves the Needle
AUGUST 14, 2018
Design thinking is a step above “customer development” because it takes a real human approach to getting to the root of an intrinsic problem. Many large organizations tend to stop after prototyping solutions that indicate desirability, and subsequently revert to traditional development methodologies. Others are being disrupted.
Board of Innovation
JUNE 5, 2022
What if you were charged a fee for delivering a bad customer experience? What if you owned your own bank? Some of the most notable and disruptive inventions of tomorrow will require a paradigmatic change in the way we interpret things today, in the way we perform tasks, in the technologies and resources we have access to.
Gregg Fraley
JANUARY 19, 2015
This article will likely be part of a book on the front end of innovation that’s in development, stay tuned. How to effectively do Mash-Ups, either alone or with a team, is not a simple answer. In general the approach for doing them changes with the complexity. Meanwhile I hope you find this guide useful. What to practice?
Boxes and Arrows
SEPTEMBER 7, 2011
This happened to me recently with my credit card: the card issuer and the bank backing it seemed to disagree who was responsible for my problem. Bad experience. Indi Young developed this technique and detailed it in her book Mental Models (Rosenfeld Media, 2008) [2]. Each blamed the other. I got caught in the middle. Conclusion.
Expert insights. Personalized for you.
63 
Let's personalize your content