Thu.May 25, 2023

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Identifying and overcoming the innovation resistance

Jeffrey Phillips

All good stories need a protagonist and an antagonist, the "good' character and the not so good character to develop tension. Eventually, in any story, the tension is resolved - the protagonist wins (in the happy ending stories) or the antagonist changes sided, or the antagonist wins (unhappy resolution). Every story with any meaning or tension has these two opposing forces.

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The Uplifting Wisdom of Fred Smith

CorporateIntel

I recently enjoyed the privilege of participating in a small group online discussion with Frederick W, Smith , the founder and longtime CEO of Federal Express. Imagine being at the helm of a global disruptor like FedEx for an uncanny five decades. Think someone like that might have a few things to say about the life and times of business, society, and learning?

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Customers Have Bad Days Too

Innovation Excellence

GUEST POST from Shep Hyken You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same time, it’s reality. And speaking of reality, no matter how good you are at creating an amazing customer experience, it is the customer’s perception that counts.

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Understanding Lean Business Process Management Software | KaiNexus

Kainexus

Companies constantly seek ways to improve process efficiency and reduce waste in today's rapidly changing business landscape. One approach that has gained widespread popularity is Lean Business Process Management.

LEAN 69
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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3 Strategies for Making Better, More Informed Decisions

Harvard Business Review

How to overcome the limitations of our self-serving biases.

Strategy 107
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Latest Interview with the What’s Next? Podcast

Innovation Excellence

I recently had the opportunity to sit down with Shannon Phillips and Tristan Ham of the What’s Next? Podcast, about altering your mindset to become future-focused and the impact this can have on your business. We had the opportunity to discuss the links between curiosity, imagination and creativity.

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The Future of Workflow Automation: Emerging Trends and Technologies to Watch – RPA/Intelligent Automation

Acuvate

Current businesses and technologies go hand in hand. And as businesses continue to evolve and adapt to the digital age, the demand for efficient and streamlined processes has turned out to be greater than ever. Robotic Process Automation (RPA) has emerged as a game-changing technology, revolutionizing the way organizations automate their workflows. 83% of IT leaders believe workflow automation is highly required for a digital transformation.

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Planview Named a Leader in Strategic Portfolio Management

Planview

We are excited to announce that Planview has been recognized as a Leader in the April 2023 Gartner® Magic Quadrant for Strategic Portfolio Management for the second consecutive year. Planview was named a leader based on its Completeness of Vision and Ability to Execute. Planview is also recognized in the companion research, the April 2023 Gartner® Critical Capabilities for Strategic Portfolio Management and is ranked the highest in all three use cases for Strategic Portfolio Management.

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A step-by-step guide on how to adapt or implement Generative AI for your Enterprise

Acuvate

With the consistent boom in industrial growth, businesses across the globe witness the need to embrace digital transformation. The need for advanced artificial intelligence (AI) solutions such as enterprise generative AI has become increasingly evident and indispensable. Generative AI refers to a branch of AI that can create new content such as images, text, and music without the need for manual processes or human intervention.

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How Generative AI Changes Strategy

Harvard Business Review

Conversations with experts about the imminent tradeoffs facing senior leaders.

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LLMs in Production: Tooling, Process, and Team Structure

Speaker: Dr. Greg Loughnane and Chris Alexiuk

Technology professionals developing generative AI applications are finding that there are big leaps from POCs and MVPs to production-ready applications. They're often developing using prompting, Retrieval Augmented Generation (RAG), and fine-tuning (up to and including Reinforcement Learning with Human Feedback (RLHF)), typically in that order. However, during development – and even more so once deployed to production – best practices for operating and improving generative AI applications are le

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Has Cynicism Infected Your Organization?

Harvard Business Review

Strategies for reversing and preventing this lesser-known aspect of burnout.

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Azeem on AI: What Can the Copernican Revolution Teach Us about the Future of AI?

Harvard Business Review

How might AI breakthroughs change the larger systems we operate within?

System 53