Thu.May 25, 2023

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Identifying and overcoming the innovation resistance

Jeffrey Phillips

All good stories need a protagonist and an antagonist, the "good' character and the not so good character to develop tension. Eventually, in any story, the tension is resolved - the protagonist wins (in the happy ending stories) or the antagonist changes sided, or the antagonist wins (unhappy resolution). Every story with any meaning or tension has these two opposing forces.

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The Uplifting Wisdom of Fred Smith

CorporateIntel

I recently enjoyed the privilege of participating in a small group online discussion with Frederick W, Smith , the founder and longtime CEO of Federal Express. Imagine being at the helm of a global disruptor like FedEx for an uncanny five decades. Think someone like that might have a few things to say about the life and times of business, society, and learning?

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3 Strategies for Making Better, More Informed Decisions

Harvard Business Review

How to overcome the limitations of our self-serving biases.

Strategy 137
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Customers Have Bad Days Too

Innovation Excellence

GUEST POST from Shep Hyken You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same time, it’s reality. And speaking of reality, no matter how good you are at creating an amazing customer experience, it is the customer’s perception that counts.

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Why You Need to Use Case Studies in Sales and Marketing (and How to Start Now)

Case studies are proof of successful client relations and a verifiable product or service. They persuade buyers by highlighting your customers' experiences with your company and its solution. In sales, case studies are crucial pieces of content that can be tailored to prospects' pain points and used throughout the buyer's journey. In marketing, case studies are versatile assets for generating business, providing reusable elements for ad and social media content, website material, and marketing c

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Building an Effective Cybersecurity Training Program

Harvard Business Review

It’s critical to schedule time for simulated exercises and “scrimmages.

Training 107
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Understanding Lean Business Process Management Software | KaiNexus

Kainexus

Companies constantly seek ways to improve process efficiency and reduce waste in today's rapidly changing business landscape. One approach that has gained widespread popularity is Lean Business Process Management.

LEAN 69

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Latest Interview with the What’s Next? Podcast

Innovation Excellence

I recently had the opportunity to sit down with Shannon Phillips and Tristan Ham of the What’s Next? Podcast, about altering your mindset to become future-focused and the impact this can have on your business. We had the opportunity to discuss the links between curiosity, imagination and creativity.

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Has Cynicism Infected Your Organization?

Harvard Business Review

Strategies for reversing and preventing this lesser-known aspect of burnout.

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A step-by-step guide on how to adapt or implement Generative AI for your Enterprise

Acuvate

With the consistent boom in industrial growth, businesses across the globe witness the need to embrace digital transformation. The need for advanced artificial intelligence (AI) solutions such as enterprise generative AI has become increasingly evident and indispensable. Generative AI refers to a branch of AI that can create new content such as images, text, and music without the need for manual processes or human intervention.

How To 52
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Planview Named a Leader in Strategic Portfolio Management

Planview

We are excited to announce that Planview has been recognized as a Leader in the April 2023 Gartner® Magic Quadrant for Strategic Portfolio Management for the second consecutive year. Planview was named a leader based on its Completeness of Vision and Ability to Execute. Planview is also recognized in the companion research, the April 2023 Gartner® Critical Capabilities for Strategic Portfolio Management and is ranked the highest in all three use cases for Strategic Portfolio Management.

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

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Azeem on AI: What Can the Copernican Revolution Teach Us about the Future of AI?

Harvard Business Review

How might AI breakthroughs change the larger systems we operate within?

System 59