Mon.Dec 11, 2023

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Unlocking Customer Experience Innovation: A Step-by-Step Approach

HYPE Innovation

Customer experience has become a major differentiator for large companies. In a McKinsey survey of senior executives, 90% of respondents saw customer experience as one of the CEO’s top three priorities.

Survey 130
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How to Tell an Employee They’re Not Ready for a Promotion

Harvard Business Review

Discussing a promotion with an employee when you’re not ready to give them one is a delicate balancing act, but it’s also a golden opportunity. It’s a chance to turn a potentially negative situation into a constructive, forward-looking dialogue. By approaching the conversation with empathy, support, and a focus on the future, you set the stage for a collaborative relationship with your employee.

How To 129
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Four Change Empowerment Myths

Innovation Excellence

GUEST POST from Greg Satell We live in a transformational age. Powerful technologies like the cloud and artificial intelligence are quickly shifting what it means to compete. Social movements like #MeToo and #BlackLivesMatter are exposing decades of misdeeds and rewriting norms.

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A Practical Guide for Marketers Who Want to Use GenAI

Harvard Business Review

The risks around generative AI are real. But this does not necessarily justify inaction, nor does it require a blanket approach to generative AI where marketers either blindly take risks or avoid AI altogether. In fact, a promising way to navigate this is a nuanced approach for which marketers systematically identify areas to experiment with generative AI and areas to wait-and-see.

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Implementing Intelligent Document Processing Solutions: Why It Works

See how companies like yours are tackling some of today’s most common business problems using AI-assisted automation for document processing. Manually capturing, extracting, and processing data within documents is a costly and outdated practice that’s holding your company back. IDP takes document processing to a whole new level so you can understand and use your data more effectively than ever before.

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Consider this differentiator as you formulate your 2024 health care goals

Christensen Institute

As the year comes to an end, and a new year begins, it brings new possibilities and opportunities for change. And as you head into 2024, you are likely evaluating your business’ priorities and goals. Looking inward is critical to assess what organizational factors need changing, tweaking, or complete overhauling. Another key component is looking outward: at your customers and customers.

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Sustainable Business Practices and Innovation: The Path Forward

Tullio Siragusa

Sustainable Business Practices and Innovation: The Path Forward In an era where climate change and environmental degradation are pressing issues, sustainable business practices are no longer just commendable — they are crucial. The modern consumer is more informed and environmentally conscious than ever, driving companies to rethink their strategies and operations.

Trends 48
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How Private Equity Firms Create Value in Uncertain Times - SPONSOR CONTENT FROM EY-PARTHENON

Harvard Business Review

Sponsor content from EY-Parthenon.

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Top 25 AI Startups to Watch in Europe

Entrepreneur - Innovation

From healthcare, to finance, to autonomous vehicles and beyond.

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GenAI Is Redefining How Corporate In-House Legal Professionals Do Their Work - SPONSOR CONTENT FROM THOMSON REUTERS

Harvard Business Review

Sponsor Content from Thomson Reuters.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Are You a Perfectionist? Is That Always a Bad Thing?

Michael Roberto

Source: [link] In Fast Company this week, University of Texas Professor Art Markman describes some of the pitfalls of being a perfectionist. He writes, "It’s wonderful to have high standards. But, at some point, those high standards cross the line from a benefit to a hindrance." Throughout the article, he describes some symptoms that might suggest you have crossed that line.

Study 44
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A New Survey Reveals How Legal Professionals Expect AI to Impact Their Work - SPONSOR CONTENT FROM THOMSON REUTERS

Harvard Business Review

Sponsor Content from Thomson Reuters.

Survey 83
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Prioritizing Projects for Growth in Your Innovation Portfolio

ITONICS

While project management is about doing stuff right, strategic portfolio management is about doing the right things. Most organizations are increasing their innovation spending, but we see them struggle to get the balance right and reap benefits from that investment.

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