Tue.Aug 29, 2017

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Be Unpredictable – Surprise your Customers and Competitors

Destination Innovation

Boy Browning. Frederick Arthur Montague Browning (1896 – 1965) was known as ‘Boy’ Browning. He served in the British Army with distinction in the First World War. He was promoted to Adjutant at the Royal Military College, Sandhurst. During the Sovereign’s Parade of 1926, he did something unexpected by the large audience who came to see the closely choreographed and well-rehearsed parade of cadets.

Video 207
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My Approach to Customer Onboarding & Nurturing: Hospitality

IdeaScale

Many of us have had the great pleasure of entertaining guests in our home. And we have various methods of engaging our guests during their visit. But regardless of your rituals or processes, there is one overall goal, and that is always to ensure guests feel welcome, involved, appreciated and leave with the desire to come again. And so it is, too, with the process of onboarding and hosting our clients.

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Sights to see in North-East Scotland

Destination Innovation

Dunrobin Castle. Most visitors to Scotland stop in Edinburgh and then head to the north-west Highlands and Skye – which are undoubtedly spectacular. The opposite coast is much less visited but still has plenty to offer. Take a car from Inverness (which is well worth a visit), have a look at Loch Ness and then travel north to take in these recommendations: John O’Groats.

Course 189
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Beyond Moore’s Law

Daniel Burrus

Mark Twain was once quoted as saying that the reports of his death “had been greatly exaggerated.” That, in fact, was an out-and-out misquote—an obvious mistake. The same can be said for the oft-predicted demise of Moore’s Law —in effect, a flawed expectation that runs counter to the ever-present potential of human ingenuity and innovative spirit. Stop thinking in terms of processing power and start thinking in terms of computing power.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Customer Experience Strategy – 3 Steps to Developing Consistent Processes

BrainZooming

Talking with another organization’s leaders, I started probing about their work processes. My suspicion (which proved correct) was they didn’t have formal processes to dependably produce their best work every time. Their processes turned out to be lax and inconsistent, which resulted in their customer experience strategy being the same. They asked what they could do to better document strong processes. 3 Steps to Developing Consistent Customer Experience Strategy Processes.

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Design Thinking for the Greater Good: Innovation in the Social Sector

Innovation in Practice

Facing especially wicked problems, social sector organizations are searching for powerful new methods to understand and address them. Design Thinking for the Greater Good goes in depth on both the how of using new tools and the why. As a way to reframe problems, ideate solutions, and iterate toward better answers, design thinking is already well established in the commercial world.

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Comment on Why Being Self-Centered is Good by Basant Mudgil

Stephen Shapiro

Firstly Bravo Stephen for such a wonderful insight… What I think about self-centeredness is that people who seem self centered are those who have some well defined aims in life. These aims require their energy as well as continuous attention. They have several centers of focus in their life that keep them engaged. Such people, though they mix socially, seems aloof and absorbed.

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The Benefits of Being Unpredictable

Innovation Excellence

Frederick Arthur Montague Browning (1896 – 1965) was known as ‘Boy’ Browning. He served in the British Army with distinction in the First World War. He was promoted to Adjutant at the Royal Military College, Sandhurst. During the Sovereign’s Parade of 1926, he did something unexpected by the large audience who came to see the.

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Apple Partners With Accenture To Build Enterprise Apps: 5 Reasons Apple Is Winning The Developer War

Adam Hartung

Apple's iOS has far less market share than Google's Android. But, tech services giant Accenture recently announced it was partnering with Apple to build enterprise apps for its customers, in financial services and retail. Apple is maintaining its technology leadership by capturing the enterprise app developer community. Five reasons why enterprise capability is important for your business.

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10 Ways to Help Left Brainers Tap Into Their Creativity

Idea Champions

If your job requires you to lead meetings, brainstorming sessions , or problem solving gatherings of any kind, chances are good that most of the people you come in contact with are left-brain dominant: analytical, logical, linear folks with a passion for results and a huge fear that the meeting you are about to lead will end with a rousing chorus of kumbaya.

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Manufacturing Sustainability Surge: Your Guide to Data-Driven Energy Optimization & Decarbonization

Speaker: Kevin Kai Wong, President of Emergent Energy Solutions

In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.

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5 Ways FinTech Will Disrupt Your Company

Planview

A thoroughly modern, hybrid fusion of Wall Street and Silicon Valley, FinTech – or financial technology – has often been hailed as the next big thing. Though the hype may have initially outpaced reality, the fledgling movement has rapidly evolved in recent years to become a force in the financial services space. Now, it promises to bring further disruption and fundamentally alter the way businesses grow, manage their finances and most importantly, meet the needs of their customers.