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Surrounded: When disruption hits on all sides (Part 2)

Christensen Institute

In Part 1 of this blog series, I highlighted that disruption in health care is increasingly present at many points along the consumer value chain. Key takeaways to recall from that first post are as follows: Disruption doesn’t stop where it starts. The types of disruptors are changing and their numbers are multiplying.

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Health Care in 2024: 3 predictions based on theories of disruptive innovation

Christensen Institute

It’s not about what I think will happen in 2024, but instead what theories of disruptive innovation would suggest. won’t disrupt health care, despite claims to the contrary. However, as we’ve discussed before , the term “Disruption” is often misunderstood and misused. But are they likely to disrupt incumbents’ offerings?

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Five Technology Trends Driving Manufacturing (Are you on Board?)

Daniel Burrus

Due to the fact that technology-driven exponential change affects everything, manufacturing businesses must always keep up. . Of all industries, this one is one that has to be anticipatory in both how they manufacture items, and in foreseeing disruptions and change long before they create problems.

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RECONNECT AND RESET – TRANSFORM YOUR WORLD

ImagineNation

Our August blog, “Reconnect and Reset in a Chaotic World” was the first in our series of three, on the theme of reconnecting and resetting, to create, invent and innovate in an increasingly chaotic world. Right now, it is neither a time to panic, stall nor to languish in the face of change fatigue and mental lethargy.

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EVERYONE HATES TO FAIL – WHY DO YOU?

ImagineNation

Or in taking smart risks, that help you connect, explore and discover and design opportunities for making important and necessary, personal and professional changes. Pivot and adapt to disruptive events. Focus on every experience, no matter what it brings is an opportunity for deep learning and creative and inventive change.

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In a Battle of Online Help vs Face-to-Face Service, the Customer Must Always Win: Part 1

Daniel Burrus

Shep Hyken has done some great things for customer service and customer experiences in 2022, starting with a massive customer experience study stemming from a survey of all types of consumers and their experience at organizations. In knowing this, Shep and I have some refreshed insights on how to leverage these technologies exponentially.

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Is Amazon Clinic an Innovator Worth Watching?

Christensen Institute

Below, he applies our six-question test for disruptive potential to Amazon Clinic. Amazon Clinic, launched in November 2022, represents the company’s latest attempt to enhance its health care portfolio. Does Amazon Clinic have disruptive potential? So, is it likely that Amazon Clinic will disrupt the health care industry?