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Why you should care about the Creativity Era

Innovation 360 Group

The Creativity Era: fast-moving markets, hyper competition and companies’ shrinking lifespan…. The era of creativity, also referred frequently by Philips and ADLittle, to mention two examples, presents the following characteristics: Rapidly expanding global competition , pushing companies to find new competitive advantage quicker.

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8 Customer Experience Stats Every Leader Needs to Know

Planview

The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this. the estimated cost of customers switching due to poor service is $1.6 It doesn’t matter if you’re B2B or B2C, people talk. In the U.S., Source: Accenture. And when they talk, others listen. Probably not.

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8 Customer Experience Stats Every Leader Needs to Know

Planview

The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this. the estimated cost of customers switching due to poor service is $1.6 It doesn’t matter if you’re B2B or B2C, people talk. In the U.S., Source: Accenture. And when they talk, others listen. Probably not.

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Key Issues in Innovation Management – Revisited – Part 2

Tim Kastelle

On top of this, from an incumbents’ point of view, there are legitimate reasons for rejecting a new technology. But incumbents would be willing to make changes if a new technology proves to be truly disruptive and the long-term benefits are worth it. Digital Transformation.

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User Research With Small Business Owners: Best Practices and Considerations

Boxes and Arrows

For example, do you want to talk to a certain type of business, such as professional service, service area, or brick-and-mortar? Does it matter if your study participants are from B2B vs. B2C companies? Accidentally overlooking important criteria could be detrimental to a study. What about online vs. offline businesses? and revenue.

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You Are Being Digitally Disrupted – Do Something About It

The Inovo Group

An AI could be assisting virtually everyone throughout your business – operations, RD&E, sales, customer relationship, marketing, manufacturing, supply chains and innovation. What does a business do now in the face of rapidly advancing technologies for which the company does not have existing, well-developed competencies?

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Key Innovation Issues for 2016 and Beyond

Integrative Innovation

Another example is the recently introduced strategy framework by Martin Reeves, Knut Haanæs, and Janmejaya Sinha from BCG. Accelerating dynamics and pace of disruption in most industries, in particular triggered by the pervasion of new technologies, lead to decreasing life times of existing business models.