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Case Study: How to Build a Digital User Experience Monitoring System

Boxes and Arrows

How is our product experience changing over time? How do users feel about a recent change we’ve made in the product? But in this article we emphasize the philosophy, methodology, and content behind our system (and not its technology per se) so the case study is widely applicable.

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Sketchy Wireframes

Boxes and Arrows

In the early stage, wireframes act as a tool for exploration and concept development, when sweeping changes are expected and encouraged. As the project continues, parts of the wireframe begin to be “locked down&# as functionality is reviewed and “signed-off.&# Image credit: Henrik Olsen. Not if you can avoid it.

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Four Key Principles of Mobile User Experience Design

Boxes and Arrows

Prior to becoming a senior UX designer at Popular Front Interactive, I spent two years as a mobile UX researcher within the Georgia Institute of Technology’s Mobile Technologies Group – a lab tasked with both future-casting and then rapidly prototyping innovative mobile experiences. This is understandable.

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