Thu.Jan 19, 2023

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10 Ways to Rock the Customer Experience In 2023

Innovation Excellence

GUEST POST from Shep Hyken As of today, 2022 is behind us. It was quite a year. Some businesses are still recovering from the impact of the pandemic, and then came employment issues, supply-chain problems and a shaky economy.

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Are You Prepared for “the Riskiest Year” in Business?

Innovators Alliance

While I like to start the year on a positive note, I feel compelled to share with you an article on a serious topic: What do you foresee for your company in 2023 in terms of your company’s biggest business risks?

Survey 52
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Unlock the Power of the SaaS Business Model

Collectivecamp

SaaS has been a big buzzword in the business world for a few years, but some businesses have yet to grasp the idea. Imagine your business or startup is behind in the new age of fast and easy tech due to misinformation on the SaaS business model.

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Win at Digital Transformation By Connecting Portfolio Management and Value Stream Management 

Planview Blog

No organization in any industry is immune to the necessity of digital transformation to remain competitive. Four out of five CEOs are looking to digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints.

eBook 60
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Roadmap Personas: The Best Way to Set Expectations for Teams, Clients, and Leadership

Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group

Join Johanna Rothman as she discusses developing persona-specific roadmaps and the reasons why sometimes less is more.

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A Genuine Apology Goes a Long Way

Michael Roberto

Ben Cohen reports today in the Wall Street Journal about a remarkable apology email issued by Andrew Benin, chief executive of Graza, a startup that sells squeezable bottles of extra-virgin olive oil. Unfortunately, the company did not cope effectively with high customer demand during the holidays.

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