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The Risks of Sticking with Legacy Technology

Daniel Burrus

In a world of exponential change, legacy technology is trouble. In July 2016, Southwest Airlines canceled 2,300 flights when a router failed, delaying hundreds of thousands of passengers. In November 2015, Orly Airport in Paris was forced to ground planes for several hours when the airport’s weather data management system crashed.

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Five Reasons Companies Fail at Customer Experience Delivery

Legacy Innovation Group

Apr 04, 2015 | Anthony Mills. Well–conceived, well–designed, and well–delivered customer experiences are the core foundation for achieving the sort of marketplace leadership that has become the hallmark of companies like Amazon, Apple, Disney, Southwest Airlines, and Zappos. Five Reasons Companies Fail at Customer Experience Delivery.

Company 40
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Stockholm Innovations for the New Year and Beyond

Innovation 360 Group

As it turned out, my trip only coincidentally occurred within days of the 2015 Nobel Awards Ceremonies. Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. The result is improved, expanded service abetted by sophisticated behind-the-scenes technology. That’s a hard question.

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Stockholm Innovations for the New Year and Beyond

Innovation 360

As it turned out, my trip only coincidentally occurred within days of the 2015 Nobel Awards Ceremonies. Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. The result is improved, expanded service abetted by sophisticated behind-the-scenes technology. That’s a hard question.

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The answer is: 10 years to change a culture

Jeffrey Phillips

Many of us who work in the consulting and strategy space often talk about the difficulties in understanding and more importantly, changing a corporate culture. That is, we want the culture to adapt to market needs and changes that everyone can see but inertia keeps the company from making.

Culture 211
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Game Changers: How Citizen Science and Gamification Are Transforming the Business World

Qmarkets

In 1890, the American National Weather Service launched the Cooperative Observer Program – a still ongoing project that supports long-term climate studies by reporting national meteorological changes in real time, as recorded by volunteers. Inform your innovation strategy. with key citizen insights !