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2024: A Pivotal Year

Digital Tonto

The post 2024: A Pivotal Year first appeared on Digital Tonto. The truth is that you only lose when you quit. I have no idea how this year will turn out. I do know that, whatever happens, it will not be the end of the story. CLICK TO READ MORE.

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24 Customer Experience Mistakes to Stop in 2024

Innovation Excellence

GUEST POST from Shep Hyken My friend and fellow Customer Experience (CX) expert Brittany Hodak and I recently began a 52-week series for 2024 titled Shep and Brittany’s Super Amazing Show. In the second episode, rather than talk about what to do in 2024, we shared several tips on what not to do. More specifically, […]

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9 Trends That Will Shape Work in 2024 and Beyond

Harvard Business Review

In 2023, organizations continued to face significant challenges, from inflation to geopolitical turmoil to controversy over DEI and return-to-work policies — and 2024 promises more disruption.

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Startup Database: Best Startups to Watch in 2024 (Updated Monthly)

HYPE Innovation

In the ever-evolving business landscape, a new wave of startups is promising to make its mark in 2024. These early-stage businesses are driven by visionary leaders, disruptive technologies , and an eagerness to solve real-world challenges.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces.

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Corporate Innovation in 2024


Looking forward to 2024, what’s coming at us, and how can we as innovators make a difference? Late December, we hosted a global conversation with leading experts sharing their perspective about what will (not) change for corporate innovation in 2024. Here's what they shared. Here's what they shared. Here's what they shared.

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10 CX and Customer Service Predictions for 2024 (Part 2)

Innovation Excellence

GUEST POST from Shep Hyken As promised, I’m back with the second part of my top predictions and trends for 2024 in the world of customer service and customer experience (CX). You can read the first five here. So, let’s get started with No. Social Cause Increases Customer Satisfaction — Earlier this year, […]

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

In this session we’ll cover: A pulse check on retailers’ priorities heading into 2024 Cross-channel personalization and cracking frictionless omnichannel CX AI and the potential for personalization Our recommendations based on the state of the industry Don’t miss out and sign up today!

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The Resurgence of Direct Mail as a Growth Marketing Strategy

Speaker: Jeff Tarran, COO, Gunderson Direct & Margaret Pepe, Executive Director of Product Management, U.S. Postal Service

Industry veterans Jeff Tarran and Margaret Pepe are here to delve into how direct mail has completely evolved in recent years, and has rightfully earned a seat at the table alongside the email and digital marketing plans of SMBs, enterprise companies, and agencies as they look into strategy for 2024 and beyond.

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From Concepts to Actionable Insights: Powering Digital Transformation Success

Speaker: Ketan Jahagirdar - Sopheon’s Director of Product Management

📅 March 5, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT Ways to improve governance, project performance, and financial visibility What roles do PMOs, project managers, and resource managers play in improving digital transformation?

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

📆 February 8th, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT Don't miss out on this opportunity to stay ahead of the AI curve! Save your seat today and be part of the tech conversation that's shaping the future.

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Strategic Project Finance Essentials: A Project Manager’s Guide to Financial Metrics

Speaker: Ketan Jahagirdar - Sopheon’s Director of Product Management

operational expenditure (OpEx), and its impact on financial statements and EBITDA 📅 April 9, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT

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Scan to Success: How to Leverage QR Codes for Offline and Online Marketing Power

Speaker: Corey Daugherty, Head of Business Development at Flowcode & Georgette Malitsis, Senior Customer Success Manager, Enterprise at Flowcode

📆 June 25th, 2024 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Key takeaways include: How to create compelling QR code campaigns that captivate ✨ How to integrate QR campaigns with digital marketing analytics to track effectiveness 📈 How to leverage insights to refine marketing strategies 🎯 and more! Save your seat today!

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

This session will cover: How to prepare your organization for the changes and challenges that come with digital transformation Gaining support for transformation from key stakeholders Creating a timeline, defining success, assessing your skills, and rallying your team for the journey ahead Navigating the complex, challenging, and growth-enabling path (..)

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The Project Clinic: Assessing Project Health, Planning, and Execution

Speaker: Ketan Jahagirdar

📅 June 18, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT (yes, there is some amount of planning required even for agile methodologies) How do you monitor the health of projects once they are in-flight? What are some key aspects of project governance that need to be established for effective monitoring and control of projects?