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Four Types of Customer Experiences for Competitive Advantage

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Want to improve your customers’ experience? Try these connected strategies. What’s the secret to a winning business model and long-term competitive advantage? It’s not just about technology, products and services. Your customer experienc e may just be the ultimate competitive advantage.

Forget Your Business Plan. Create a Strategy Map.

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Strategic plans become outdated the moment they’re created. Instead, create a one-page strategy map. Having run the internal strategy consulting group at HP , and then consulting to both startups and big companies like Disney, Visa, Colgate, Medtronic and others, I’ve created hundreds of strategic plans. Business strategy used to be a clear and methodical process. No more. Today’s discontinuous technologies and disruptive change have reinvented the rules of strategic planning.

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Create a Culture of Innovation with the 10 Laws of Trust

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Trust is the currency of business success. Here’s how to build it into your corporate culture. Leading organizational change to create a corporate culture that delivers continuous innovation is one of today’s most strategic business imperatives. But how do you do that? We’ve seen what happens to companies when customers lose trust in their brands – just think Target (data breach), Chipotle (E. coli outbreak), and Facebook (selling user data).

A Sad Fact: Leaders Who Lie Can Still Be Trusted by Their Followers

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Being truthful and being trustworthy aren’t the same, which poses a problem for both society and the practice of leadership itself. In today’s world, it’s hard to know who to listen to and what to believe. Who’s the best Presidential candidate? Is Brexit good or bad? Which college is best for my child? Usually there’s no one “right” answer. Diverse opinions exist and “alternative facts” bolster every side.

How AI Can Radically Change Your Business

AI is quickly becoming mainstream, thanks to its value-driving capabilities. Yet, even with such widespread attention, it still is one of the most misunderstood technologies out there. Here's how to make the most out of it and bring a positive change to your company.

Mentoring Is the Secret to Innovation Say Silicon Valley’s Top VCs and Entrepreneurs

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Mentoring transforms big ideas into high-impact innovations. Having worked with dozens of the Fortune 1000 companies , coached startups, and founded three companies, I can say there’s a universal truth when it comes to innovation: big ideas are just ideas until they deliver real value to the world.

Amazon’s Success Boils Down to Six Building Blocks

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Replicate Amazon’s secret formula for winning big in the digital age. Having run strategy and leadership development programs across the Fortune 1000 for over the past 25 years, I’ve seen lots of business models. As I highlighted in a prior article on The Future of Seamless Shopping , nothing currently parallels Amazon when it comes to innovation. Amazon’s management system is designed for speed, agility, and scale.

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The Future of Smart Cities

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Our communities are getting really smart. Here’s what to expect. I’m sitting here in a large convention center in Los Angeles about to deliver the closing keynote at the Southern California Public Power Authority annual conference.

Top Strategy and Innovation Books of 2019

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The best strategy & innovation books deliver new insights, examples and tools for reinventing business. I’ve recently written about the disruptive change and innovation upending markets like product packaging, travel and hospitality, management consulting, construction, healthcare, and manufacturing. No matter the trends, technologies or transformations, every industry faces similar challenges : What business models must we create for the future? How do we differentiate our offerings?

How Big Companies and Startups Use “Co-Creation” to Innovate

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The latest research says “co-creation” is an untapped opportunity for innovation. Here’s how to do it. When I ran the internal strategy consulting group at HP, we constantly asked ourselves, “how can we get our $40 billion global behemoth operating more like a startup?” ” That’s because like most big companies, we struggled with risk-taking and moving fast. Startups have different issues. Many upstarts struggle for funding. Everything is scrappy.

Is Organizational Structure The Secret to Innovation?

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Change your company’s structure to get bigger and better ideas. Just about everyone wants more creativity and innovation these days. But what’s the secret to getting it?

Indistractable: How to Control Your Attention and Choose Your Life with Nir Eyal

Speaker: Nir Eyal

Ever get the feeling the world is full of too many distractions? Research shows the ability to stay focused is a competitive advantage, in work and in life. However, in an age of ever-increasing demands on our attention how do we stay productive and stay sane? In this webinar, Nir provides research-backed, practical advice, and memorable strategies for managing distraction and our time. Nir Eyal shares findings of his five years of research into how to master what he calls, "the skill of the century," the power to be "Indistractable."

What You Can Learn About Goal Setting from the Manhattan Project

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Managing projects with the Critical Path Method (CPM) allows teams to streamline processes that drive success even when the odds are stacked against you. By upBOARD. In the 1940s, the United States began working on a secretive program called the Manhattan Project.

How to Choose the Right Software for Concept Development

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Concept development is where most businesses start when they think about launching a new product or service. Guest post by upBOARD . It is one of the early stages of the innovation process, and it is integral to the continued success of any organization.

Six Trends Shaping the Future of Health Care

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The healthcare industry is an ecosystem. So are the companies disrupting it.

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Serious About Your Social Mission? Innovate It.

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A “lean” approach amplifies both profits and purpose. Corporate philanthropy. Benefit corporations. Nonprofits and non-governmental organizations. Doing well while doing good seems to be all the rage these days. Sounds ideal.

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How Benchmarking Against Market Leaders Can Drive Business Success

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What is benchmarking, and what tools and templates can businesses use to benchmark more effectively? What you don’t know can hurt you. This is especially true in business. If you aren’t aware of what’s going on around you as a business leader, you may risk being left behind by your competitors. Even worse, your business may end up being disrupted by the next big innovation that comes on the market. So what do you do when you want to find out how your business is doing?

Building Healthy Innovation Ecosystems for Your Projects

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

In this webinar, Nick Noreña will walk through an Innovation Ecosystem Model that he and his team at Kromatic have developed to help investors, heads of product, teachers, and executives understand how they can best support innovation in their own ecosystem. He'll also go over metrics we can use to measure the health of our ecosystems as we build more resources for innovators.

3 Questions You Need to Ask Before Creating an Innovation Roadmap

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Driving True Innovation Within Your Organization Means You Must Outline Your Goals and Priorities Clearly. In January 1996, two Stanford PhD students started working on a research project that would change the world. They nicknamed their project BackRub, because it checked backlinks of websites to determine their importance. Today, that project has become known as Google and its two founders, Larry Page and Sergey Brin, have completely changed the way the world works.

Silicon Valley’s Next Target: Disrupt the Construction and Real Estate Industries

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‘Construction Tech’ and ‘Real Estate Tech’ are the next greenfield market spaces. Every industry, every company, and every leader must recognize one simple fact: every product, service, process, and business model will be disrupted–it’s just a matter of time. Companies that think they’re immune to the trends and technologies upending every industry on the planet risk the same thing: obsolescence. There’s no hiding from disruption.

Run Wildly Effective Meetings With This One Powerful Template

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Getting the most out of meetings is easy if you know how to effectively design them. One of the biggest black holes in workplace productivity is the poorly designed, poorly run meeting. No wonder 71 percent of senior managers view their companies’ meetings as unproductive and inefficient. When meetings aren’t effective, the natural instinct is to schedule yet another meeting to make up for it.

“Decouple” the Value Chain to Drive Digital Disruption

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“Decoupling” the value chain is the next big strategy for digital innovation and business models. Digital disruption isn’t just about the internet or mobile technology. It’s about the digitally-driven business models that forever transform business as usual no matter what you’re doing.

How to Solve 4 Common Challenges of Legacy Information Management

Speaker: Chris McLaughlin, Chief Marketing Officer and Chief Product Officer, Nuxeo

After 20 years of Enterprise Content Management (ECM), businesses still face many of the same challenges with finding and managing information. Join Chris McLaughlin, CMO and CPO of Nuxeo, as he examines four common business challenges that these legacy ECM systems pose and how they can be addressed with a more modern approach.

The Travel & Hospitality Industry is Being Disrupted, Again.

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Airbnb disrupted hotels. Now big travel and hospitality companies are going after the next disruptive innovation themselves before getting blindsided yet again. If you’ve followed my Inc.com column , you know I work with both big companies and start-ups around the world. My research, consulting and speaking give me a glimpse into the fledgling trends and upstarts that will one day become tomorrow’s business behemoths.

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How the Stage Gate Process Can Help You Transform Your Business

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Why the Stage Gate Process is Being Used by More and More Organizations to Evaluate and Refine Their Next Big Ideas. by upBOARD. While every business wants to be seen as the creator of the next massively “disruptive” product or service , the truth is that most businesses won’t be able to disrupt the market in a truly unique way. Still, even without disruptive innovation, organizations can thrive if they maintain a steady stream of incremental innovations over time.

Why a Balanced Scorecard Process Drives Greater Business Performance

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A Balanced Scorecard Provides a Model for Businesses to Align High-Level Objectives With Their Mission and Vision. by upBOARD. Most businesses tend to manage their strategic mission and vision with a top down approach, all the while tracking metrics and key performance indicators from the bottom up, which can be messy.

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What Are Operations Management Dashboards and Why Do They Matter to Businesses?

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Operations Management Dashboards Are Being Used More and More by Businesses Looking to Drive Change. by upBOARD. When pilots take off from an airport with a plane full of passengers, you might imagine that they simply set coordinates for their end location and count the minutes until they arrive. That could not be farther from the truth. In fact, airplanes are typically off course by as much as 10% for the majority of their flight. There are many reasons for this.

Beyond the Findings: The Case for UX Research in Digital Transformation

Speaker: Marina Foglietta-Tereo, Head of UX Research, AXA Insurance

People often think of UX research as a tactical approach to improve the usability or visual appeal of a digital product. While good research will certainly validate an existing design, using it for validation alone would be like using your iPhone solely to tell time! Join Marina Foglietta-Tereo, Head of UX Research at AXA Insurance, as she explores the unrecognized organizational, cultural, and strategic benefits of an in-house, central and mature UXR team.

What are Marketing Dashboards and Why Do They Matter for Marketing Departments?

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How to drive better marketing outcomes through use of a marketing dashboard. By upBOARD. One of the most important parts of any business is selling. To do this, business leaders need to be able to effectively market and advertise their products and services to those in their target market. With the rise of technology, marketing has become more data driven than ever before , and we are seeing an increasing number of businesses look for ways to better track their marketing initiatives effectively.

Are You Doing Agile Right?

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What is the Agile Innovation Process, and what are best practices, tools and online templates for teams and organizations? By Upboard. Today, everyone wants to be agile. It’s seen as sexy and cool to be agile, but most people don’t know what the term really means. Still, concepts like agile design and agile software development have taken over the popular zeitgeist recently, and businesses are looking for ways to develop the agile mindset at every possible opportunity.

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How to Influence People and Drive Change

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What can you learn about change from Baker’s Four Strategies of Influence? By UpBOARD. Are you using the right persuasion tactics to influence the people you engage with? Whether you are trying to drive engagement within your team, make a business case to your boss, or sell a product or service to a customer, the methods that you use to influence decision makers should be tailored to the situation and the individual you are speaking with.

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Are you a Fox or a Hedgehog?

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Sometimes, lasting innovation requires being slow, quiet and even a little bit boring. By Upboard. Every single business is unique in one way or another. Businesses vary greatly depending on the products that they provide, the business models they employ and the style of service they give to their customers. Most businesses struggle to compete against one another because what sets them apart from the others isn’t necessarily clear or well defined.

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Before Transforming The Experience, You Need to Disrupt Yourself

Speaker: Vivek Bedi, Product Expert and Keynote Speaker

Every company is (soon to be) a technology company. Undergoing digital transformation is the key to succeeding in this digital era - but the process isn’t all innovation and shiny new tech. Join Vivek Bedi, a product expert with 18 years of experience across Fortune 100 companies and startups alike, as he shares his expertise on how to strike the right transformation balance and change your product mindset.

Prioritize Your Best Ideas With One Powerful Tool

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Innovation is as much about choosing what not to do as it is about deciding what you’re going to do. I’ll never forget the words of a client of mine, an executive at PepsiCo: “ We can do anything, but we can’t do everything,” he said to me. So true. But most companies forget this fact. They try to do everything, and then don’t do anything very well.

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How to test & iterate new product & service ideas faster & cheaper

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Moving faster and cheaper when innovating new products and services ideas is the name of the innovation game. Here’s how to do it like never before.

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Business Model Strategies & Tools for Disruptive Digital Innovation

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Want Disruptive Digital Innovation? Here are 5 Business Model Strategies and Tools for Strategic Business Growth. At some point every industry and every organization will face disruption.

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Fathers of Invention? Innovative Dads Make Waves

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Millennial fathers are reinventing parenting, and a variety of new products and services help them get the job done like never before. . Millennial dads. They’re unlike your father or grandfather. They’re redefining fatherhood – and influencing parenthood as a whole.

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Never Miss an Opportunity: How ISO 56000 Enables an Innovative Organization

Speaker: Peter Merrill, President, Quest Management Inc.

One of the challenges for innovators is how to integrate innovation with Quality Management (QMS) and balance the culture of creativity with execution. Join Peter Merrill as he walks us through the newly published ISO 56000 series on Innovation Management, specifically the Guidance Standard ISO 56002 that discusses how to establish an Innovation Management System (IMS). He will take you through the elements of innovation management from strategy development, through risk assessment to solution delivery.

5 Ways to Test Innovative Ideas (Cheaper and Faster)

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A few weeks ago, Jeff Bezos voiced a dirty little secret about disruptive innovation: it’s not just about creating groundbreaking new products and services, it’s about creating groundbreaking new products and services that people actually want to buy. “At

The Packaging Industry is Massive, and It’s About to Be Disrupted

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Technology isn’t just for creating new products and services. Disruptive technologies are transforming the packaging that comes with just about everything we buy. Imagine a day when you receive an alert from your refrigerator as you walk past 7-11 because the carton of milk at your home just expired. Or a day when you receive a robocall warning you that the bag of lettuce you’re planning on using for your salad is tainted with e-coli.

The Innovative Classroom – Let the (mobile) phones ring in

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In the melee of getting kids prepared to head back to school, it’s easy to overlook the bigger disruptive changes happening in education nationally and even globally.

Manufacturing Isn’t Dead, It’s Just Transforming Before Our Eyes

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Large scale 3D printing farms will create the next industrial revolution. When it comes to business and the economy, there’s constant buzz about Apple , Amazon , Google , and Facebook. There’s also been lots of attention lately on middle America and the loss of manufacturing jobs. At times these topics seem at odds – the new high-tech guard disrupting the old, jobs shifting from blue to white collar, outsourcing overseas versus keeping things at home, and the list goes on.

Business Agile: A Roadmap for Transforming Your Management & Adapting to the VUCA Environment

Speaker: Peter Taylor, Speaker/Author, The Lazy Project Manager

Businesses everywhere are trying to “get business agile”—but it’s not easy to adapt to becoming this adaptive. How can conventional organizations succeed in this transformation? In this webinar, Peter Taylor will walk through the change process step by step, and look at a tried and tested transformation roadmap: benefits are outlined, solutions to common challenges offered, and tried and tested methods and tools provided. It will be a guide towards a decentralized and management style that offers more successful decision making through collaboration.