Rmukesh Gupta
JANUARY 22, 2023
One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million.
Daniel Burrus
MARCH 1, 2023
Southwest Airlines has a notable history with both intrapreneurship and solving both internal and external company pain points creatively. But at Southwest Airlines, an internal employee named Marty Cobbs decided to take passengers by surprise by livening up the safety instructions with humor.
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Paul Hobcraft
JUNE 19, 2023
Highlight their positive outcomes, such as increased innovation efficiency, improved customer satisfaction, and market leadership. Start with a pilot project or a specific business unit to test parts of the framework’s structure and effectiveness and build confidence among stakeholders.
Adam Hartung
SEPTEMBER 11, 2015
Or are we just so used to lousy leadership that we think there’s no end to it? Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Chronic bad experiences have led loyal customers to abandon the airline.
Moves the Needle
JANUARY 30, 2019
Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Leadership Mindset A company’s leaders are paramount in driving the organization forward.
Innov8rs
MARCH 6, 2023
Innovators are forced to give up on initiatives, projects, and resources. In this context, innovators wonder how to get ideas across, how to continue projects, what back-up solutions to find and how to keep innovation afloat. The long-horizon projects are the first to go and this leads to an unbalanced innovation portfolio.
Idea to Value
AUGUST 5, 2016
Buffet was speaking to his personal airline pilot Mike Flint, who was asking for some advice on how to prioritise the activities which will help his career. But then they tell me they are frustrated that none of the projects ever seem to get finished. I’d estimate it will take most people about an hour.
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