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Frontier Airlines Ends Human-to-Human Customer Service

Innovation Excellence

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

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Can AI Help Reframe Business Problems?

Stephen Shapiro

Communicate with travelers: Make sure travelers know what to expect when it comes to baggage claim wait times. Provide information about average wait times, and let travelers know if there are any delays or issues that may affect their experience. These can help reduce wait times and improve the overall experience for travelers.

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“Decouple” the Value Chain to Drive Digital Disruption

Leapfrogging

“Decoupling” the value chain is the next big strategy for digital innovation and business models. Teixeira’s thinking closely matches what I’ve been exploring in my other articles on disruption across industries like packaging , manufacturing , safety , and travel. Digital disruption isn’t just about the internet or mobile technology.

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Norwegian Airlines: Are They Built to Last?

Michael Roberto

Travelers in my area have been enjoying incredibly low fare trips to Europe on Norwegian Airlines. Have they replicated the Southwest and Ryanair low-cost operating models and applied it successfully to intercontinental travel? The Wall Street Journal has expressed skepticism about the airline in the past as well.

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Visionary Thinking: How Leaders Shape the Future

Phil McKinney

It is the foundation on which a leader builds a strategy for achieving the organization's desired future state. They can connect the dots, see patterns and relationships others may miss, and use this insight to inform their long-term strategies. As a leader, I've witnessed the transformative power of visionary thinking.

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Basic or Luxury? Getting Your Value Proposition Right – Business Model Inspiration #4

whataventure

Research shows that serial entrepreneurs develop business models more successfully than others by building on proven strategies. Enjoy the following business model strategy to boost your creativity. Get inspired by Jumeirah’s or Singapore Airlines’ luxurious solutions, and decide for yourself. Singapore Airlines.

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Using The Both/And Principle To Increase Trust

Daniel Burrus

A few more similarly accelerating technology Hard Trends that increase in-person trust are contact-less kiosks for self-service in retail stores, and hotel and airline check-in using facial recognition and/or voice and smartphone. With that said, make sure you put elevated trust at the center of your reopening strategy.

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