Daniel Burrus

OCTOBER 26, 2016

If you were one of the millions of travelers impacted by the technology breakdown of two major airlines a few months ago, you have my sympathies. Running an unsupported operating system in an area where security is supposed to be paramount should make us all wonder about other forms of aging technology in the airline industry. In July 2016, Southwest Airlines canceled 2,300 flights when a router failed, delaying hundreds of thousands of passengers.

Industry 73

Industry Data Competition Change 73

Michael Roberto

JULY 28, 2022

Source: Getty Images The bidding war for Spirit Airlines has ended. The combined airline will have 458 planes—up from JetBlue’s fleet of just over 280 jets now—and will have over 300 more on order. Historically, firms in the airline industry has struggled to be consistently profitable.

Report 35

Report Industry Learning Competition 35

Innovation Excellence

SEPTEMBER 4, 2015

Continue reading → Consumer Innovation Creativity Growth Strategy airlines flying invention travel innovationHere's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart." They adjust and learn, then adapt their performance to suit the needs of the user.

Tools 65

Tools Examples Learning Innovation 65

BrainZooming

OCTOBER 28, 2015

I’m not sure where to start with the brand experience problems for Southwest Airlines in this picture. When it comes to bad decisions about branding strategies, this scary mistake is all tricks and no treats. The entire Southwest Airlines ticketing area was decorated for Halloween. Extending Branding Strategies Too Far. We talk about Southwest Airlines frequently example in Brainzooming branding and content marketing workshops.

eBook 74

eBook Strategy Strategy Exercises 74

Innovation Excellence

APRIL 17, 2017

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years. Innovation Leadership Management Strategy branding Business and Innovation Strategy Customer experience innovation recruitment Innovation Strategy negative innovation

Tips 41

Tips Industry Examples Innovation 41

BrainZooming

APRIL 21, 2017

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines. United Airlines is at the forefront of recent business and general news due to having forcibly removed a passenger from a partner airline flight.

Policies 53

Policies Report Video Strategy 53

Michael Roberto

JANUARY 4, 2019

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. At Southwest, Kelleher chose to run an airline in a very different manner. Kelleher once said, “"I can teach you the secret to running this airline in thirty seconds. This is it: We are THE low-cost airline.

Competition 21

Competition System Training Industry 21

Michael Roberto

FEBRUARY 15, 2018

Source: Dallas News For decades, the airline industry has been characterized by abysmal profits. The list of airline bankruptcies is seemingly endless. airline industry profitability is very strong at the moment - "healthier than ever" according to the headline. The newspaper credits the litany of fees charged by airlines for the strong income numbers: Profit per passenger at the seven largest U.S. airlines averaged $19.65 airline industry Southwest airlines

Report 20

Report Study Competition Data 20

Innovation Excellence

FEBRUARY 26, 2018

If I were to ask you what your company/unit/team strategy is, could you answer in a single sentence? And even if it is, why would you want to (other than to respond to some smart-aleck strategy facilitator)? I know it’s possible, and there are several worth reasons for stating strategy in. Strategy Abraham Lincoln Clare Booth Luce Four Seasons John F. Kennedy lexus Southwest Airlines

Strategy 48

Strategy Strategy Innovation Company 48

Matthew May

AUGUST 10, 2015

In the midst of all this, Whole Foods has decided to take a market segmentation strategy to reverse its downward trend, a strategy aimed squarely at Trader Joe’s, a solid Millennial brand: launch a chain of smaller, lower-priced stores that focus entirely on stock with the Whole Foods private label, 365. The Trader Joe’s strategy is rock solid, and the proliferation of the brand (not to mention top and bottom line growth) is proof positive. Think Southwest Airlines.

Strategy 186

Strategy Strategy Marketing Project 186

Michael Roberto

MARCH 5, 2018

News reports this morning indicate that United Airlines has announced a significant change to its employee compensation policies. United Airlines President Scott Kirby issued a memo to employees explaining the change. The Points Guy" online travel site obtained a number of employee comments posted over the weekend on tthe airline’s “Flying Together” internal forum (in total, the Points Guy reports that more than 1,700 comments were posted on this forum).

Report 20

Report Policies Change Strategy 20

Daniel Burrus

MAY 8, 2019

In July 2016, Southwest Airlines canceled 2,300 flights when a router failed, delaying hundreds of thousands of passengers. Legacy technology is like that old pair of jeans you wore as a teenager. They are comfortable” was always your answer to any inquiry. Move that anecdote onto a larger stage and you have a fairly accurate picture of why many organizations hold on to legacy technology—tools that are long outdated: comfort. In a world of exponential change, legacy technology is trouble.

Technology 56

Technology System Data Industry 56

Rmukesh Gupta

APRIL 10, 2019

All organisation have a stated strategy – one that they would like to execute on. However, most organisations are not able to execute the stated strategy, which leads to the organisation not being able to live up to its potential and deliver what they promise to their stakeholders. All of these need to be accounted for when the strategy is being defined or tweaked. . Each one of them will make decisions based on what they think is the strategy. Premise.

Strategy 53

Strategy Strategy Agile Marketing 53

Daniel Burrus

JULY 17, 2019

For example, Delta Airlines’ entire fleet in the United States was temporarily grounded because of computer problems—the second shutdown over a period of six months also shutting down the carrier’s website and mobile apps. Like legacy technology, legacy thinking refers to thinking, strategies and other actions that are outdated and no longer serve you to the extent that they once had. Just as old software shut down an entire airline, legacy thinking can cripple your organization.

Software 60

Software Examples System Company 60

Yet2

JANUARY 28, 2020

Two in particular, jumped out at us: Parallel Reality from Delta Airlines & MisappliedSciences demonstrated personalized content tailored to individuals’ itineraries, simultaneously, on a single screen; and.

Tips 74

Tips Conference Video Trends 74

BrainZooming

DECEMBER 8, 2015

The “Inside the Executive Suite” article from Armada Corporate Intelligence profiled an intriguing innovation strategy example within a regulated industry. The basis for the strategy is to parallel the typical FAA requirements for pilots flying 1,500 hours with other training on decision making, handling a flight crew, and other particulars of real world flying situations. Innovation Strategy – 6 Possibilities with Regulatory Constraints. A shadow innovation strategy.

Strategy 47

Strategy Strategy eBook Training 47

Daniel Burrus

FEBRUARY 1, 2018

Instead, I like to recommend an alternative that may seem a bit outlandish to some, but is a remarkably effective strategy: Take your biggest problem and skip It. . In 2015, United Airlines had to ground a number of flights as a result of computer glitches. Big Ideas Innovation Leadership Strategy Anticipatory Organization Anticipatory Organzation Model Business Problems Dan Burrus Daniel Burrus Problem Skipping problem solving United Airlines

How To 48

How To Course Technology System 48

BrainZooming

DECEMBER 2, 2015

When a brand strategy change is planned, what happens first? An earlier “Inside the Executive Suite” article from Armada Corporate Intelligence addressed this important brand strategy question about how changes are rolled out to the public. Yet, discussions and presentations at a brand strategy conference indicate many brands act as if “nearly simultaneously” is sufficient. He was flying on United Airlines as it introduced ‘United Rising.’

Strategy 50

Strategy Strategy Conference Engagement 50

Adam Hartung

MARCH 13, 2016

The airline consistently ranks near the bottom in customer satisfaction, and on-time performance. Retired since 2004, is Mr. Bethune really in step with the needs of airline customers today? Does he really have a current understanding of how the best performing airlines keep customers happy while making money? Although Mr. Bethune has commented that the new board would be one that understands the airline industry, the slate does not reflect this.

Change 36

Change Company Industry Management 36

Stephen Shapiro

JANUARY 5, 2023

Work with airlines and other partners: Collaborate with airlines and other partners to find ways to improve the baggage handling process. Here’s what I got in response: How do airlines typically restrict carry-on luggage?

Brainstorming 83

Brainstorming Learning System Technology 83

InnovationManagement

OCTOBER 31, 2018

Data breaches at large companies like Facebook and Delta Airlines have brought cybersecurity to the forefront of boardrooms across the world. Strategies breach cybersecurity defense educate email employees enforce google Internet malware Mozilla phishing safety security tactics technologiesMajor corporations, the healthcare industry, and even the federal government are all monitoring network and digital infrastructures closely.

Data 42

Data Industry Company Technology 42

Innovation Leader

APRIL 14, 2014

These dozen slide presentations offer insights into innovation strategy at organizations like NASA, Alaska Airlines, Nike, and Clorox. Get them all here

Strategy 40

Strategy Strategy Company Innovation 40

IdeaScale

JANUARY 24, 2019

Whitehurst left his comfortable role as COO of Delta Airlines for a substantially different job, CEO of the open source software company Red Hat. Best Practice Innovation strategyWharton’s Adam Grant speaks on innovation. TED Talks are a great way to explore the cutting edge of innovation, from philosophers to psychologists. Here are five must-watches about innovation, how it happens, and why it matters. Adam Grant: The Surprising Habits Of Original Thinkers.

Creativity 116

Creativity Collaboration Software Learning 116

Michael Roberto

MARCH 19, 2021

Source: New York Times During the early days of my strategy courses, we often learn about Porter's five forces as a tool for evaluating industry structure. As I read a New York Times story this morning about two new upstart airlines , the question really hit home again.

Industry 41

Industry Case Study Course Marketing 41

Daniel Burrus

AUGUST 19, 2020

A few more similarly accelerating technology Hard Trends that increase in-person trust are contact-less kiosks for self-service in retail stores, and hotel and airline check-in using facial recognition and/or voice and smartphone.

Video 67

Video System Training Examples 67

Daniel Burrus

FEBRUARY 8, 2017

The technology failures that caused the widely publicized shutdowns of both Southwest and Delta Airlines in 2016 underscored the very real need to update aging IT infrastructure. Thanks to new technology, many other aspects of airline travel have definitely improved. The tools that we ourselves carry have also improved airline travel. Big Ideas Innovation Mobile Strategy Technology Airport Security Airports Internet of Things IoT Smart Airports

Internet of things 74

Internet of things Policies Project Data 74

Daniel Burrus

APRIL 20, 2017

Just ask Delta Airlines , the British bank Tesco or any other company whose legacy software caused breakdowns and data breaches. Like legacy technology, legacy thinking refers to thinking, strategies and other actions that, in their own way, are outdated. For instance, many organizations can point to certain types of business principles, strategies and other ways of thinking that underscored success.

Change 65

Change Software System Trends 65

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? Culture Innovation Leadership StrategyBoeing 737 Max in production. As far as we know, the physical laws of nature are true and fixed on earth.

Software 55

Software Leadership System Design 55

Paul Hobcraft

APRIL 19, 2021

Airlines are looking to encourage us back onto their planes. Siemens Digital Industries Software approach’s foundation is Xcelerator ; it is at the core of the strategy. Today we are facing many current disruptions where we need to react fast and intelligently.

Software 220

Software Innovation Design Engagement 220

Rmukesh Gupta

JULY 17, 2020

The authors also provide examples of organisations that are already living one of these principles already within their organisations { Svenska Handelsbanken , Vinci , Morning Star , Intel , Bridgewater , Alcoholics Anonymous , Southwest Airlines , 3M , etc}.

Case Study 65

Case Study Study Data Management 65

Qmarkets

MARCH 18, 2020

Already we are seeing some worryingly severe consequences, with global stock market volatility, consumer retail hysteria, and whole airline fleets grounded indefinitely. Our Blog Innovation Management Innovation Strategy

Collaboration 83

Collaboration Brainstorming Crowdsourcing Ideation 83

whataventure

FEBRUARY 16, 2018

Research shows that serial entrepreneurs develop business models more successfully than others by building on proven strategies. Enjoy the following business model strategy to boost your creativity. Get inspired by Jumeirah’s or Singapore Airlines’ luxurious solutions, and decide for yourself. The strategy is about reducing products or services to their essential features in return for a lower price. Singapore Airlines.

Groups 60

Groups Strategy Strategy Examples 60

Adam Hartung

SEPTEMBER 11, 2015

Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Since announcing the merger in 2010, more has gone wrong than right at United: Computer glitches have hounded the airline. Thousands of flights were grounded, distressing millions of customers and wreaking havoc on the airline. Chronic bad experiences have led loyal customers to abandon the airline.

Video 36

Video Strategy Strategy System 36

The Future Shapers

FEBRUARY 19, 2019

Or to put it another way, is success now acknowledged to be the ‘outcome’ of an innovation-focussed strategy, purpose-driven leadership and a truly creative and collaborative culture working in harmony? Let’s start with leadership and the executive team; in other words, the people who are responsible for defining the future vision as well as devising and implementing the strategy which will lead to high-value outcomes. Strategy – Risk/Disruption.

Report 75

Report Survey Culture of Innovation Design 75

Rmukesh Gupta

JULY 17, 2020

The authors also provide examples of organisations that are already living one of these principles already within their organisations { Svenska Handelsbanken , Vinci , Morning Star , Intel , Bridgewater , Alcoholics Anonymous , Southwest Airlines , 3M , etc}.

Case Study 52

Case Study Study Data Management 52

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? Culture Innovation Leadership Strategy

System 36

System Design Software Leadership 36

InnovationLabs

APRIL 14, 2020

Airlines. According to multiple metrics, the number of airline passengers has dropped by about 96%. airlines have taken 1800 planes out of use, parking them at various airports around the country.”. Airlines and TSA report 96% drop in air travel.” Prelude.

Trends 36

Trends Report Course Change 36

Leapfrogging

JANUARY 25, 2016

Here are four strategies to watch in 2016: Exclusivity – Play Hard to Get, to Get More Customers. Sharing internal processes, employee programs, and other organizational best practices are rapidly becoming strategies for creating external competitive differentiation. . In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store.

Competition 100

Competition Culture Trends Marketing 100

Leapfrogging

JANUARY 25, 2016

Here are four strategies to watch in 2016: Exclusivity – Play Hard to Get, to Get More Customers. Sharing internal processes, employee programs, and other organizational best practices are rapidly becoming strategies for creating external competitive differentiation. . In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store.

Competition 100

Competition Culture Trends Marketing 100

Leapfrogging

MARCH 20, 2019

“Decoupling” the value chain is the next big strategy for digital innovation and business models. In the case of the travel industry, hotels, airlines, and tour operators decided to bypass the travel agencies and offer their services directly to consumers over the internet. He has been recognized by the Thinkers50 as one of the world’s top keynote speakers and thought leaders in business strategy and innovation

Disruption 125

Disruption Industry Policies Company 125

Paul Hobcraft

APRIL 19, 2021

Airlines are looking to encourage us back onto their planes. Siemens Digital Industries Software approach’s foundation is Xcelerator ; it is at the core of the strategy. Today we are facing many current disruptions where we need to react fast and intelligently.

Software 130

Software Design Industry Innovation 130

Paul Hobcraft

APRIL 19, 2021

Airlines are looking to encourage us back onto their planes. Siemens Digital Industries Software approach’s foundation is Xcelerator ; it is at the core of the strategy. Today we are facing many current disruptions where we need to react fast and intelligently.

Software 130

Software Design Industry Innovation 130

Rmukesh Gupta

MARCH 2, 2018

This is why we have sales teams ending up selling something that is easier to sell than selling one that the company strategy is betting its future on. In some cases, it could be increasing worker safety (Alcoa) or reducing cost (Southwest airline) or delighting customers (Virgin). Entrepreneurship Strategy one variable optimise strategy successPremise: One of the things that almost everyone of us does is to optimize.

System 40

System Product Development Design Disruption 40