Mon.Nov 06, 2023

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What the Next Generation of Project Management Will Look Like

Harvard Business Review

Traditional project management skills, such as project governance or project management methodology, aren’t sufficient to meet changing organizational needs. Gartner recently surveyed 373 project management leaders to identify the “next generation” skills — from organizational awareness to financial acumen — that have a disproportionate impact on performance.

Project 143
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AI Meets Design Thinking: Crafting a People-Centric Business Future

Tullio Siragusa

AI Meets Design Thinking: Crafting a People-Centric Business Future Imagine this — a customer service agent can deeply empathize with a frustrated customer because an AI assistant analyzed the customer’s tone and background to provide insights ahead of time. The agent knows just how to console them — that’s the future we can build. As the sun rises on a new business horizon, a transformative alliance between Artificial Intelligence (AI) and Design Thinking is crafting a future where technology

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To Put Your Company Values into Action, Create Working Agreements

Harvard Business Review

Eighty percent of employees work for organizations that have stated values, but only 23% agreed that they could apply those values to their everyday work. The authors explore that disconnect and present a more effective, alternative way for leaders to foster shared understanding, language, and accountability in their organizations: working agreements.

Company 138
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A Quantum Computing Primer

Innovation Excellence

GUEST POST from Greg Satell Every once in a while, a technology comes along with so much potential that people can’t seem to stop talking about it. That’s fun and exciting, but it can also be confusing.

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Scan to Success: How to Leverage QR Codes for Offline and Online Marketing Power

Speaker: Corey Daugherty, Head of Business Development at Flowcode & Georgette Malitsis, Senior Customer Success Manager, Enterprise at Flowcode

Let's explore the transformative power of QR codes in bridging offline and online marketing worlds. 📲 This new webinar featuring Corey Daugherty and Georgette Malitsis of Flowcode will dive into how innovative QR technology not only enhances traditional marketing strategies, but also drives meaningful customer engagement and analytics. Register today to gain practical knowledge on using QR codes to increase conversion rates, optimize customer journeys, and ultimately unlock a new realm o

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How Leading Consultancies Can Better Manage AI Risk

Harvard Business Review

In an age when AI-powered tools are reshaping industries, consultancies are embracing the potential of AI copilots to revolutionize their services. From PwC’s ChatPwC to McKinsey’s Lilli, KPMG’s KymChat, and more, the surge of AI integration echoes historical inflection points like the internet’s global connectivity and the industrial revolution’s manufacturing shifts.

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How Lean Agile Methodology Can Help You Avoid Waste

Kainexus

Waste in project management refers to any resource or effort expended without adding value to the project's ultimate goals and objectives. Waste can manifest in various forms throughout the project lifecycle and significantly impact a project's success. Adopting Lean Agile project management principles, which maximize value while minimizing waste, is essential to mitigate waste in project management.

LEAN 89

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Former Mass. governor moves to support employment with college

Christensen Institute

As the pace of technological change accelerates and the half-life of skills continues to shrink, what students must learn is becoming less specifiable, predictable, and verifiable ahead of time. The implications for colleges are many, but one of the clearest is that the importance of learning by doing will continue to elevate in importance. As a result, colleges will need to create more connections to the world of work—whether through projects, apprenticeships, internships and externships, or wo

Tools 69
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Research: A Growth Mindset Can Boost Support for Increasing the Minimum Wage

Harvard Business Review

In 10 studies with over 3,000 participants in the U.S. and India, participants with a growth mindset supported increasing low-wage workers’ compensation more than those with a fixed mindset.

Study 115
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Customer Experience: Does it End with a Bang?

Michael Roberto

HBS Working Knowledge reports on interesting new research from Professor Julian De Freitas. He has studied customer journeys, and he finds that a strong memorable moment at the end of a customer journey can help shape a very positive longlasting impression. As I read about the research, I was reminded about an article I read some years ago regarding Ritz Carlton's legendary customer service.

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Should I Change My Last Name?

Harvard Business Review

Professional and practical matters to consider if you’re getting married.

Change 82
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Don’t Get Left Behind: Leveraging Modern Product Management Across the Organization

Speaker: Kat Conner

The challenge of delivering the right product at the right time while aligning with strategic objectives is more pressing than ever. Product management is evolving and gaining greater recognition as the means to creating this connection. Join our upcoming webinar and learn how to streamline your product development processes, infuse product thinking across the organization, and bridge the gap between vision and delivery.

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How to Go Beyond the Team Leader Overload Syndrome

Idea Champions

Most people who are in a leadership position often find themselves overloaded and overwhelmed. "Too much to do and not enough time," is their mantra. And here's why: 1. They haven't established clear expectations with their team 2. They don't totally trust the people they lead 3. There are insufficient standards of excellence 4. They want everyone to like them 5.

How To 26