Sat.May 13, 2023 - Fri.May 19, 2023

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How “Perspective Swaps” Can Unlock Organizational Change

Harvard Business Review

Stepping into a colleague’s shoes can reveal surprising new ways of thinking.

Change 126
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How to Share and Manage Knowledge for Innovation

HYPE Innovation

Knowledge sharing and innovation In the 1970s, Walker’s Wagon Wheel Tavern sealed its role in innovation history. Its name perfectly captured what took place there – like spokes on a wheel, people converged and the air was full of conversation on a Friday night. Ideas flew around, many of which crashed and burned. But some fused, became something bigger, gained momentum, and grew into new businesses.

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Building the innovation stack

Paul Hobcraft

Developing the innovation stack takes the view that innovation is a series of building blocks stacked on top of each other with different layers to work through. These stacks follow an established logic, such as working through idea discovery, relating to given problems, exploring solutions, and determining the final model or design and the execution delivery to achieve this.

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Innovating in India Part 2 – History of India’s Innovation Challenges

IdeaScale

In the first part of our three-part series, we discussed the unique challenges of innovating in India. In this second part, we will explore how these challenges have their origins in India's culture, history, and institutional structures. Regulatory Challenges: A Legacy of Colonialism India's regulatory environment is a legacy of its colonial past, although [.

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Empowering Retail Associates to Enhance the Customer Experience

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

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Unintended Consequences.  The Hidden Risk of Fast-Paced Innovation

Innovation Excellence

GUEST POST from Pete Foley Most innovations go through a similar cycle, often represented as an s-curve. We start with something potentially game changing. It’s inevitably a rough-cut diamond; un-optimized and not fully understood. But we then optimize it.

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Authority Bias: Why we submit to the ideas and orders of others

Idea to Value

Would you ever hurt someone intentionally? What about if someone you respected told you to do it? In some cases, people will believe almost anything someone tells them, if the person telling them appears to have the authority to do so. One of the most dangerous biases in the world might be the Authority Bias. This is the tendency to attribute greater accuracy to the opinion of an authority figure ( unrelated to its content ) and be more influenced by that opinion.

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IdeaScale Secures 8th FedRAMP ATO to bring Innovative Solutions to Federal Agencies and U.S. Department of Defense

IdeaScale

IdeaScale, the leading idea management solution for government, announced it has secured its 8th Federal Risk and Authorization Management Program (FedRAMP®) Authorization to Operate (ATO). IdeaScale is the only FedRAMP certified idea and innovation management software, and each new designation solidifies their standing as an industry leader. Their 8th FedRAMP ATO comes from Defense Counterintelligence [.

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Don’t Trust Your Feelings. They’re Often Triggers That Mislead You

Digital Tonto

The neuroscientist Antonio Damasio believes we encode experiences in our bodies as somatic markers and that our emotions often alert us to things that our brains aren’t aware of. Another researcher, Joseph Ledoux, had similar findings. He pointed out that our body reacts much faster than our mind, as when we jump out of the way of an oncoming object and only seconds later realize what happened.

Training 153
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Who Is Going to Regulate AI?

Harvard Business Review

As the world reckons with the impact of powerful new AI systems, governments are jostling to lead the regulatory charge — and shape how this technology will grow.

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Relying on outdated tools or conditions

Jeffrey Phillips

In uncertain times, where do you turn for insight and answers? Most often, it seems, we turn to what we know and trust. Older tools and models that have proven themselves over time. In the uncertainty we face today (this post was written in May 2023), many business leaders are facing uncertainty about what strategies to implement, what plans to make.

Tools 130
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Future Focus: Constructing Unshakeable Stability in Your Manufacturing Supply Chain

Speaker: Jay Black, Senior Account Executive

We’ve all heard the buzzwords to describe new supply chain trends: resiliency, sustainability, AI, machine learning. But what do these really mean today? Over the past few years, manufacturing has had to adapt to and overcome a wide variety of supply chain trends and disruptions to stay as stable as possible. Stability has become key in this post-COVID world, and will remain key moving forward.

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What is Quantitative Market Research? Definition, Methods, Examples and Best Practices

IdeaScale

What is Quantitative Market Research? Quantitative market research is defined as a type of research that involves the collection and analysis of numerical data to understand market trends, consumer behavior, and other business-related variables. It typically involves surveying a large sample of people or a target audience to gather data using surveys, polls, or questionnaires, [.

Examples 130
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Sprint Toward the Innovation Action

Innovation Excellence

GUEST POST from Mike Shipulski Companies have control over one thing: how to allocate their resources. Companies allocate resources by deciding which projects to start, accelerate, and stop; whom to allocate to the projects; how to go about the projects; and whom to hire, invest in, and fire. That’s it.

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Don’t Let Passion Lead to Burnout on Your Team

Harvard Business Review

Managers should focus on helping employees maintain their passion over time — not just stoking it in the moment.

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Creating a Culture of Innovation: Strategies for Fostering Creativity in Your Team

helloFUTURE

If you’re reading this, chances are you’re part of a forward-thinking organization or an enterprising startup that’s ready to make waves in your industry. You’ve probably heard the term “culture of innovation” thrown around in countless meetings, and it’s likely that you’ve pondered how to instill this within your own team.

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Unlocking the Secret to Product Team Success: Data, Empathy, and a Whole Lot of Communication

Speaker: Donna Shaw - Senior Product Manager & Eric Frierson - Director of Innovation for Public and School Libraries

Successful product management is more than building a product: you’re also building a team. Working with cross-functional teams can appear chaotic, especially if your goals differ! It can be challenging to figure out how to communicate with team members and stakeholders. However, with some forethought and insights, you can build a successful product management team—one that collaborates to create a product that truly delights your customers.

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What is Customer Experience (CX) Research? Definition, Importance, Methods and Best Practices

IdeaScale

What is Customer Experience (CX) Research? Customer experience (CX) research is defined as the method of systematically studying and analyzing customer interactions and perceptions, throughout their journey with a company or brand with the goal of improving these experiences. It involves gathering data and insights to understand customers' expectations, needs, preferences, and overall satisfaction with [.

Study 130
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Why We Must Focus on What AI Can Give Us Instead of Focusing on What It Could Take Away

Entrepreneur - Innovation

As we face a revolutionary technology, we should spend less time on what it will take away, and more time on how we will leverage it to create and accomplish more.

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Change Management Requires a Change Mindset

Harvard Business Review

Our ability to manage change hinges on our ability to manage ourselves, including our fears and anxieties.

Change 124
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Eliminating 100% of Live Customer Service is a Mistake!

Innovation Excellence

GUEST POST from Shep Hyken You need help. You call customer support. Nobody’s home! Actually, somebody is there. They just aren’t taking support calls. Someone at home—as in a corporate office—has decided to eliminate live, human-to-human customer support, pushing the customer to a digital option such as a chatbot, frequently asked questions page, etc.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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What is Focus Group Research? Definition, Types, Methods, and Examples

IdeaScale

What is focus group research? Focus group research is defined as a qualitative research method used to gather data from a small, diverse group of people in a facilitated group discussion. This method is commonly used in marketing and social science research to gain insight into the opinions, attitudes, and perceptions of a target audience. [.

Groups 130
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AI Can Replace (Some) Jobs — But It Can't Replace Human Connection. Here's Why.

Entrepreneur - Innovation

Artificial intelligence is proving to be a capable assistant in countless workplaces. But when it comes to leadership, there's just no alternative for good communication other than human touch.

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Organize Your Change Initiative Around Purpose and Benefits

Harvard Business Review

Connecting a project to core principles — and explaining how it will benefit stakeholders — can spark the motivation required for success.

Change 105
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Are We Abandoning Science?

Innovation Excellence

GUEST POST from Greg Satell A recent Pew poll found that, while Americans generally view scientific expertise in high regard, there are deep pockets of mistrust. For example, less than half of Republicans believe that scientists should take an active role in policy debates and significant minorities question the transparency and integrity of scientific findings.

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The B2B Sales Leader's Guide for Any Economic Environment

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

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What is Quantitative Research? Definition, Methods, Types, and Examples

IdeaScale

What is Quantitative Research? Quantitative research is defined a research method that focuses on collecting and analyzing quantifiable data to draw conclusions and make predictions. It involves using statistical and mathematical methods to analyze data, which is usually obtained through structured surveys, experiments, answering research questions, or other forms of controlled data collection.

Examples 130
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How outsourcing student assessments can revitalize teaching.

Christensen Institute

As a restaurant manager, how would you feel if you were suddenly tasked with inspecting the food in your own kitchen? Or as a gymnastics coach, how would you react if you were asked to score your own team’s performances in a competition? It’s clear that when one person is both a manager or coach and an evaluator, conflicts of interest can arise.

System 73
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Building Social Capital When You Work Remotely

Harvard Business Review

Five ways remote workers, freelancers, and contractors can stay top of mind — even when out of sight.

Strategy 116
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Psychological Safety, Growth Mindset and Difficult Conversations to Shape the Future

Innovation Excellence

GUEST POST from Stefan Lindegaard How can we embrace and implement the growth mindset and psychological safety in our organization? How can we train our people and in particular our leaders on this? How do we get better at shaping the future?

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

The past three years have forever changed the retail landscape. Companies of all sizes were forced to welcome change with open arms and surrender to total flexibility in order to be agile in the ever-evolving economic environment. In 2023, we are navigating inflation and its impact on consumer spending, various lasting side effects from the pandemic, and a looming recession in the back half of the year.

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What is Qualitative Observation? Definition, Types, Examples and Best Practices

IdeaScale

What is Qualitative Observation? Qualitative observation is defined as a research approach that seeks to understand social, cultural, and psychological phenomena through non-numerical data. It is a method of collecting and analyzing data that emphasizes the subjective experiences of individuals, the importance of understanding the context in which behavior and events occur, and the flexibility [.

Examples 130
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Setting the North Star: Crafting Tech Success through Transparency and OKRs

Tullio Siragusa

Setting the North Star: Crafting Tech Success through Transparency and OKRs In any company, it’s essential to have a guiding light, a North Star, that illuminates the path towards the goal. In the realm of technology, where rapid evolution is the norm, this becomes even more crucial. Braydan Young on “Tech Leaders Unplugged” podcast emphasizes how organizations can achieve success by setting their North Star and orienting all efforts towards reaching it.

Agile 62
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4 Distractions that Derail Meetings — and How to Handle Them

Harvard Business Review

Poorly run meetings negatively affect team performance, cohesion, and ultimate success.

Meeting 119
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Latest Interview with the Future Forward Podcast

Innovation Excellence

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The Problem with Product Market Fit (and What to Use Instead)

Speaker: Daniel Elizalde - Product Executive and Advisor

There is a big problem with the term "product market fit." Launching successful products requires a rare combination of market understanding, iterative development, and a lot of luck. To increase your chances of success, you need to drive your team through a series of clear, actionable milestones that demonstrate you are going in the right direction.