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Designing for Harmony

Boxes and Arrows

By using these nascent user-centered design methods, they were able to meet the expanding needs of their user base and claim over 90% of the small business accounting software market. A noticeable lack of focus prevented them from innovating as a company; their user-centered design DNA was disappearing.

Design 104
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What UX Designers Need to Know about Conversion Rate Optimization

Boxes and Arrows

The real problem many organizations face regarding conversion, is that content is often still considered “the stuff that goes into the design.” Putting content at center stage means changing some of the fundamental ways we think about content in the design process and how it helps conversion. What data is readily available?

Design 83
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Congressional testimony on higher ed: Allow for innovation, incentivize student outcomes

Christensen Institute

There’s a saying in efficient markets for goods and services. They were designed originally as peer-review organizations to determine what is a college and to help institutions improve. What would a better market look like? Taxpayers are as well. The customer is always right. What they demand is ultimately met.

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Innovation Insights from Jeff Bezos and Amazon

Destination Innovation

After the dot.com crash in 2000 Amazon found itself with excess IT capacity in its data centres. But Amazon had no experience or competence in electronic product design or manufacture. Yet that is what they did in 2007 with the launch of the Kindle. It was attractively priced and scooped the market.

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Designing for Social Interaction

Boxes and Arrows

Let’s look at each type of tie, and how we might design for them. 8 In both 2002 and 2007, a study of 1,178 adults found that on average, people had about 10 friends they meet or speak with at least weekly (10 strong ties). 9 So, when we’re designing for strong ties, we’re designing for small groups of people.

Design 108
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50 what-if questions to reimagine the future

Board of Innovation

What if data became worthless? What if everyone had a digital log book with data starting from birth? Smart assistants like Alexa (Amazon), Google Assistant (Google) or Siri (Apple) are the first mass-market examples of how voice interfaces could look like in the future. Can you design services where no humans are involved?

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Leading Experts Share Challenges in Human Resources During the Pandemic and Trends in Employee Health and Wellness

Business and Tech

Chris McLaughlin Chief Marketing Officer, LumApps. AH: My turning point came in 2007, when I collapsed from exhaustion and broke my cheekbone. JA: I’m a staunch advocate of human-centered design for solving HR problems. Nikki Salenetri HR Vice President, GYMPASS. John Adcock SVP of People Operations, CARE.COM.

Resources 130