Harvard Business Review

NOVEMBER 6, 2023

Traditional project management skills, such as project governance or project management methodology, aren’t sufficient to meet changing organizational needs. Gartner recently surveyed 373 project management leaders to identify the “next generation” skills — from organizational awareness to financial acumen — that have a disproportionate impact on performance.

Project 138

Project Management Survey Meeting 138

Tullio Siragusa

NOVEMBER 6, 2023

AI Meets Design Thinking: Crafting a People-Centric Business Future Imagine this — a customer service agent can deeply empathize with a frustrated customer because an AI assistant analyzed the customer’s tone and background to provide insights ahead of time. The agent knows just how to console them — that’s the future we can build. As the sun rises on a new business horizon, a transformative alliance between Artificial Intelligence (AI) and Design Thinking is crafting a future where technology

Design Thinking 118

Design Thinking Design Meeting Artificial Inteligence 118

Harvard Business Review

NOVEMBER 6, 2023

Eighty percent of employees work for organizations that have stated values, but only 23% agreed that they could apply those values to their everyday work. The authors explore that disconnect and present a more effective, alternative way for leaders to foster shared understanding, language, and accountability in their organizations: working agreements.

Company 129

Company Team Building Collaboration Culture 129

Innovation Excellence

NOVEMBER 6, 2023

GUEST POST from Greg Satell Every once in a while, a technology comes along with so much potential that people can’t seem to stop talking about it. That’s fun and exciting, but it can also be confusing.

Technology 96

Technology 96

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Harvard Business Review

NOVEMBER 6, 2023

In an age when AI-powered tools are reshaping industries, consultancies are embracing the potential of AI copilots to revolutionize their services. From PwC’s ChatPwC to McKinsey’s Lilli, KPMG’s KymChat, and more, the surge of AI integration echoes historical inflection points like the internet’s global connectivity and the industrial revolution’s manufacturing shifts.

Management 120

Management Roadmap Collaboration Report 120

Kainexus

NOVEMBER 6, 2023

Waste in project management refers to any resource or effort expended without adding value to the project's ultimate goals and objectives. Waste can manifest in various forms throughout the project lifecycle and significantly impact a project's success. Adopting Lean Agile project management principles, which maximize value while minimizing waste, is essential to mitigate waste in project management.

LEAN 88

LEAN Agile Project Resources 88

Christensen Institute

NOVEMBER 6, 2023

As the pace of technological change accelerates and the half-life of skills continues to shrink, what students must learn is becoming less specifiable, predictable, and verifiable ahead of time. The implications for colleges are many, but one of the clearest is that the importance of learning by doing will continue to elevate in importance. As a result, colleges will need to create more connections to the world of work—whether through projects, apprenticeships, internships and externships, or wo

Learning 69

Learning Tools Study Groups 69

Harvard Business Review

NOVEMBER 6, 2023

In 10 studies with over 3,000 participants in the U.S. and India, participants with a growth mindset supported increasing low-wage workers’ compensation more than those with a fixed mindset.

Study 103

Study Resources Management 103

Michael Roberto

NOVEMBER 6, 2023

HBS Working Knowledge reports on interesting new research from Professor Julian De Freitas. He has studied customer journeys, and he finds that a strong memorable moment at the end of a customer journey can help shape a very positive longlasting impression. As I read about the research, I was reminded about an article I read some years ago regarding Ritz Carlton's legendary customer service.

Training 43

Training Report Study Management 43

Harvard Business Review

NOVEMBER 6, 2023

Professional and practical matters to consider if you’re getting married.

Change 72

Change 72

Speaker: Kevin Kai Wong, President of Emergent Energy Solutions

In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.

Data

Idea Champions

NOVEMBER 6, 2023

Most people who are in a leadership position often find themselves overloaded and overwhelmed. "Too much to do and not enough time," is their mantra. And here's why: 1. They haven't established clear expectations with their team 2. They don't totally trust the people they lead 3. There are insufficient standards of excellence 4. They want everyone to like them 5.

How To 26

How To Leadership Brainstorming Project 26