Tullio Siragusa
JUNE 5, 2023
Companies strived to deliver superior value to customers, which they identified as a more sustainable source of competitive advantage than merely having cutting-edge product technology. It’s a shift from business-to-business (B2B) and business-to-consumer (B2C) models to a more human-centric model: People-to-People (P2P).
mjvinnovation
APRIL 12, 2021
Other articles associate the acronym B2E with the Business-to-Business (B2B) and Business-to-Client (B2C) business models. Because there is no competition between the terms. Still on B2B and B2C, it is interesting to comment on a few things. Do you agree that the phrase is for both B2B and B2C models? How does B2E work?
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Tullio Siragusa
JUNE 29, 2020
The real competitive advantage of satisfied employees is that a trained and motivated workforce proudly works together and contributes their energy to achieving the organization’s collective goals. Businesses like retail, hospitality, and B2C companies with customer service centers. Happy Employees = Happy Customers = Profits.
Tullio Siragusa
MARCH 18, 2019
Whether you are a B2B or B2C company is irrelevant because the customers are people. We are witnessing not only a dramatic increase in the need for emotionally intelligent leadership but also a transformation in what we call leadership. We need to change where and how leadership is practiced.
Tullio Siragusa
MARCH 18, 2019
Whether you are a B2B or B2C company is irrelevant because the customers are people. We are witnessing not only a dramatic increase in the need for emotionally intelligent leadership but also a transformation in what we call leadership. We need to change where and how leadership is practiced.
Tullio Siragusa
JUNE 29, 2020
The real competitive advantage of satisfied employees is that a trained and motivated workforce proudly works together and contributes their energy to achieving the organization’s collective goals. Businesses like retail, hospitality, and B2C companies with customer service centers. Happy Employees = Happy Customers = Profits.
Moves the Needle
MAY 12, 2016
What they need in order to be more competitive may or may not require technical innovation. The world is too complex, the needs of customer too varied, the competition too fierce for the smartest people in the room to predict the future. ” To go one layer deeper, we hear these on a regular basis: This doesn’t work in b2c.
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