Tue.Jul 07, 2020

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Innovate Your Customer Experience to Drive Business Growth in Uncertain Times

IdeaScale

When disaster strikes, be it social, economic, or otherwise, it leaves customers uneasy and in need of simplicity, ease-of-use, and speed. Customer experience can make a difference not just when times are unsettled, but for the long haul. Consider these five factors for building a more innovative customer experience. Eliminate Pain Points Look for difficulties … Continued.

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Serial innovation: the secret behind the most innovative companies

Exago

It goes without saying that a company’s ability to innovate is tied to its performance. But what does it take to outperform in the long term? This is the question set out in the Boston Consulting Group’s latest report, which ranks the world’s most innovative companies in 2020. The post Serial innovation: the secret behind the most innovative companies appeared first on Exago.

Company 147
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SME Innovation: 10 Priorities for Support Post-COVID-19 

InnovationManagement

Post-pandemic, public bodies must restructure SME support systems for long-term growth with well-functioning innovation systems with the right balance of instruments. The post SME Innovation: 10 Priorities for Support Post-COVID-19 appeared first on InnovationManagement.

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How To Fix Twitter's Business Model

Strategyzer Innovation

Recently, social media platforms have been heavily criticized for perpetuating false and misleading information. We wanted to dig deeper and understand why. Currently, the business model of these platforms is based on advertising revenue, which is all about engagement. The algorithms used by these platforms understand the best way to get the greatest number of clicks is through outrage, even if its perpetuated through falsehood.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Leveling Up Customer Empathy at Fitbit & More

Innovation Leader

How can teams use empathy to understand their customers? Irina Kozlovskaya, Director of Industrial Design at Fitbit, shares how her team uses empathy to design better products.

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Tips for Intellectual Property Alerts

Wellspring

As your organization’s researchers innovate, your intellectual property (IP) portfolio exponentially grows over time. However, that does not always mean that the number of staff members in your TTO grows alongside it. As a result, it is necessary to develop new strategies to make your team’s portfolio management operations more efficient and provide staff members with tools that enable them to manage increasing amounts of work.

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More Trending

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#1,776 – Space Week: NASA’s PULSE Necklace

Greatest. Idea. Ever.

A while back I wrote about an anti-face touching wearable that a 14 year old student in India had created to help prevent people from touching their face, a practice that one should avoid doing so as to not spread the coronavirus from their hands to their mouths/nose. Now it turns out that NASA is getting in on the act as well, creating a higher tech version of the same concept.

Tools 63
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What to Do About Disengaged Employees

Kainexus

While definitions of “ employee engagement ” abound, they all come back to an employee’s emotional and psychological investment in their work. When employees are engaged, they are willing and able to contribute to the company’s success. That is why companies with engaged employees are 21% more profitable than those without. It’s important to note that employee engagement and employee satisfaction/happiness are not the same.

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What Does the Future of Business Look Like?

PlanBox Innovation

Goooooooooooooooooooood day folks! Let’s play a game of… spot the difference! Come on! I’ll make it worth your while. In fact, I’ll even raise the stakes: if you win, you get our complimentary research report on What The Future Looks Like. If you lose, you uh… come out of this having learned a very valuable lesson on business strategy… and you will still get a complimentary research report on What The Future Looks Like.

Report 52
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Why You Should Stop Obsessing Over "Disruption"

Entrepreneur - Innovation

After the pandemic, it's time to start thinking about what people truly need.

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Manufacturing Sustainability Surge: Your Guide to Data-Driven Energy Optimization & Decarbonization

Speaker: Kevin Kai Wong, President of Emergent Energy Solutions

In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.

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The post-normal world: what future will you chose to build

mjvinnovation

It is too early to be absolutely sure but, as researchers and innovators, our duty is to seek solutions and understand how they will help us going forward. The following is an overview of what the post-normal scenario will be like. Drivers of change in a developing new world. In the post-normal context, the continuation of new routines and resocialization of society will cause changes throughout the globe.

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Thoughts on strategy, leadership, building a culture of innovation and why it’s all about people!

Cris Beswick

Check out my interview with Bruce Walker where I share an insight into my background as an entrepreneur, how design not only became the foundation for the advisory work I do now but how it fuelled my passion for human-centred approaches to leadership and innovation. With insightful questions, Bruce cleverly helps me unpack my thoughts … Continued.

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#1,774 – Space Week: Moon Toilet

Greatest. Idea. Ever.

NASA has come forth with a call for arms to help them solve a pressing design challenge: how to build a toilet for the Moon. Like almost everything else involved with space flight it’s a challenge and complex problem and it’s one that needs to be addressed with limited resources, weight constraints, changes in gravitational pressure, and long-term sustainability in mind.

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Establishing Your Company Within Its Field

The Human Factor

source. We start our businesses for different reasons. Every company’s founder has their own story behind them and a tale to tell about why they started up the business that they now run for a living. For some, a break from the humdrum routine of the nine to five lifestyle was what started things off. People grow sick of commuting and working hours to make someone else’s fortune on their behalf and walk away from the relative security to start something of their own.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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#1,775 – Space Week: Air Purifying Billboards

Greatest. Idea. Ever.

In addition to protecting the Earth from threats in outer space NASA also plays a key role in protecting Earth’s native environment, using their unique perspective from up high to track geological processes and temperature fluctuations over time (such as melting polar ice caps) in an attempt to warn us about impending dangers like Climate Change.

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Bringing Your Team Together Is Essential

The Human Factor

source. In a time of great cultural division and societal challenge, it can often seem more difficult to run a business than ever. We would not blame you for that kind of thinking. After all, how often do businesses have to deal with the scope of a global pandemic, either letting go or letting most of their workforce work from home? We live in unprecedented times.

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Essential Summer Reading List

Michael Roberto

Source: Getty Images Thank you to Jack McCullough, founder and president of the CFO Leadership Council, for including my book, Unlocking Creativity, on his list of essential summer reading. McCullough's complete list may be found in this Forbes article published last week.

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How Safe Are Your Team, Really?

The Human Factor

Your ideas, your insights and your inspiration are what make your business what it is… but make no mistake. Your employees are a huge part of what makes your business great. After all, they’re the ones embodying the values and ideals upon which your brand was built. It’s their hard work, effort and determination that translate your ideas into action, and your values into meaningful customer experiences.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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#1,778 – Space Week: Star Song

Greatest. Idea. Ever.

I don’t know the first thing about music. In fact, it it wasn’t mentioned in School of Rock I’ve probably never even heard of it. If you want further evidence consider the following…I listen to Christian Rock even though I’m not religious. I don’t own a single piece of music and never have. The last concert I went to was Destiny Child.

Report 48
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#1,777 – Space Week: Space Hiking

Greatest. Idea. Ever.

Before I moved to Arizona I had never been hiking in my entire life. I honestly didn’t even know that hiking was a thing that you could do in Arizona when I moved there! But my how things have changed. Since discovering hiking 6 years ago, I’ve gone 367 times across 11 states and 3 countries. I’m pretty much obsessed with it at this point going as often as possible and thinking about it or planning trips when I’m not going.

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