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Herb Kelleher's Legacy at Southwest Airlines: 5 Important Lessons

Michael Roberto

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. What can we learn from Kelleher’s leadership at Southwest? Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. Think systemically.

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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

It’s all about “playing hard to get” with your customers, something pretty counterintuitive in today’s fiercely competitive world. Culture Flaunting – Use Internal Culture to Create External Differentiation. Over time, the program learns the user’s response habits, and tailors future suggestions.

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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

It’s all about “playing hard to get” with your customers, something pretty counterintuitive in today’s fiercely competitive world. Culture Flaunting – Use Internal Culture to Create External Differentiation. Over time, the program learns the user’s response habits, and tailors future suggestions.

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Cutting Complexity with Lisa Bodell of Futurethink

InnovationManagement

In this episode, Lisa and Mark reconvene to share more essential tools for leaders and teams to simplify their work environment from her second book, Why Simple Wins , they explore insights into how companies like SAP, Southwest Airlines and Syngenta are putting simplification principles into action.

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What is Digital Transformation in Business and Why is it Important?

Moves the Needle

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Digital transformation is just as much about changing the company culture as it is about the technology.

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The Importance of Casting a Wide Net While Innovating

Qmarkets

His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines.

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Collaboration in the Time of the Coronavirus: How to Innovate Effectively During a Crisis

Qmarkets

Already we are seeing some worryingly severe consequences, with global stock market volatility, consumer retail hysteria, and whole airline fleets grounded indefinitely. All these benefits could contribute towards your business gaining a competitive edge during this uncertain period.