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United Airlines Reverses Bonus Policy Decision

Michael Roberto

After a firestorm of criticism, United Airlines has walked back their compensation policy change. If senior executives wanted to change the compensation program, why not consult with people on the front lines more extensively PRIOR to making the shift? Well, that didn't take long.

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Robotic Process Automation: what changes with the automation process

mjvinnovation

American Express Global Business Travel uses RPA to automate the process of canceling an airline ticket and issuing refunds. Bold declarations about RPA from vendors and implementation consultants do not help. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line.

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Collaboration in the Time of the Coronavirus: How to Innovate Effectively During a Crisis

Qmarkets

Already we are seeing some worryingly severe consequences, with global stock market volatility, consumer retail hysteria, and whole airline fleets grounded indefinitely. These challenges should be planned in consultation with your HR and so that they have the maximum reach and effect.

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Customer Experience: How customer journey impacts business

mjvinnovation

The consultancy investigated how leaders see innovation in the corporate environment and found that the relationship is on the radar of the most tuned companies. In the Thomson Reuters Annual Report, Customer Experience is one of the biggest concerns of large companies leaders. Most innovative companies prioritize customer experience.

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PMO Case Study Roundup: Improve Efficiency, Reduce Costs

Planview

SITA works with everything from managed global communications to passenger management, self-service, baggage, and more. SITA faced the challenge of a major customer’s siloed communication and project management system, which led to a lack of visibility and flexibility and made it impossible for SITA to monitor the account’s progress effectively.

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The Hard-to-Abate sectors need innovation solutions to reach Net-Zero Co2 Emissions

Paul Hobcraft

There is a myth In the sectors that are termed hard-to-abate industries such as petrochemicals, cement, steel, trucking, airlines, and shipping it is not possible to find non-fossil alternatives, and demand keeps rising. Then what is hard-to-abate mean when it comes to difficult sectors of the economy?

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Find out why investing in Digital Marketing makes all the difference during a crisis

mjvinnovation

Think about your client’s priorities: he will hardly be looking for shoes, bags, airline tickets, etc. Consultants and marketing experts can study the market to rethink the positioning of your business. Here at MJV, we have consultants specialized in this area. Is it necessary to change your offers? Distribution?