article thumbnail

The innovative ways that Airlines make money with frequent flyer points

Idea to Value

Airline loyalty programmes are fascinating. Not just because we happen to have enough frequent flyer points with one airline to fly around the world, but instead because of how they completely changed the business model of airlines. Even though the Airlines own the frequent flyer programmes.

Video 257
article thumbnail

Frontier Airlines Ends Human-to-Human Customer Service

Innovation Excellence

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

Company 77
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How the Customer in 9C Saved Continental Airlines from Bankruptcy

Innovation Excellence

GUEST POST from Howard Tiersky When Gordon Bethune took over as CEO of Continental Airlines in 1994, the carrier had just emerged from its second bankruptcy and was headed for their third and potentially final round. US Department of Transportation … Continue reading →

article thumbnail

Experiments & pivots that kept Emirates Airlines alive in COVID times

Board of Innovation

Since the start of our Low Touch Economy series, we’ve kept a close eye on the airline business. Within this field, Emirates Airlines seems to stand out. The post Experiments & pivots that kept Emirates Airlines alive in COVID times appeared first on Board of Innovation. Let’s have a closer look!

Agile 115
article thumbnail

How could SouthWest Airlines spend A Billion Dollars for IT Modernisation

Rmukesh Gupta

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million.

article thumbnail

JetBlue Acquires Spirit Airlines: Will Straddling Work?

Michael Roberto

Source: Getty Images The bidding war for Spirit Airlines has ended. The combined airline will have 458 planes—up from JetBlue’s fleet of just over 280 jets now—and will have over 300 more on order. Historically, firms in the airline industry has struggled to be consistently profitable. It's a fascinating question.

article thumbnail

KLM Royal Dutch Airlines Launches "Fly Responsibly" Program

Rebel & Reason

However, KLM Royal Dutch Airlines is proving that it is possible to slay larger, globally recognized monsters – even if the organization itself is an inherent part of the problem. Of course, KLM Royal Dutch Airlines recognizes that, sometimes, flights are necessary.