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When Software Can’t Change the Laws of Physics (or Leadership)

Mills-Scofield

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

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Future-Centered Design: How to Turn Great Ideas into Action Plans

Daniel Burrus

Southwest Airlines has a notable history with both intrapreneurship and solving both internal and external company pain points creatively. But at Southwest Airlines, an internal employee named Marty Cobbs decided to take passengers by surprise by livening up the safety instructions with humor.

How To 89
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When Software Can’t Change the Laws of Physics (or Leadership)

Mills-Scofield

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

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Visionary Thinking: How Leaders Shape the Future

Phil McKinney

Leadership is at the center of every successful organization. It is the foundation on which a leader builds a strategy for achieving the organization's desired future state. They can connect the dots, see patterns and relationships others may miss, and use this insight to inform their long-term strategies.

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Innovating for a Worse Customer Experience (Insights from United Airlines)

Innovation Excellence

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Tips 42
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Herb Kelleher's Legacy at Southwest Airlines: 5 Important Lessons

Michael Roberto

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. What can we learn from Kelleher’s leadership at Southwest? Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. Think systemically.

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The Dangers of Legacy Thinking

Daniel Burrus

For example, Delta Airlines’ entire fleet in the United States was temporarily grounded because of computer problems—the second shutdown over a period of six months also shutting down the carrier’s website and mobile apps. Many organizations can point to business principles, strategies and other ways of thinking that underscored success.

Agile 63