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How could SouthWest Airlines spend A Billion Dollars for IT Modernisation

Rmukesh Gupta

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million.

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Lessons From Airline Industry Downtime

Daniel Burrus

If you were one of the millions of travelers impacted by the technology breakdown of two major airlines a few months ago, you have my sympathies. Are you and your organization rolling the dice with aging #technology or #legacy systems? Getting ready to board a high-tech aircraft that was going to fly at over 40,000 feet and travel more than 5,000 miles, it seemed odd that the airport was still using very old legacy technology.

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The Risks of Sticking with Legacy Technology

Daniel Burrus

Legacy technology is like that old pair of jeans you wore as a teenager. Move that anecdote onto a larger stage and you have a fairly accurate picture of why many organizations hold on to legacy technology—tools that are long outdated: comfort. In a world of exponential change, legacy technology is trouble. Continuing to use outdated technology of all sorts is costly beyond the financial spectrum. Legacy Technology Defined.

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Internal Branding Strategy – 3 Ways to Be Smarter than United Airlines

BrainZooming

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines. United Airlines is at the forefront of recent business and general news due to having forcibly removed a passenger from a partner airline flight.

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Exciting Innovations at CES 2020

Yet2

Our mission was twofold: to confirm trends we are seeing and hearing in the global market and to discover new companies and technologies that could be applicable to some of our tech scouting projects. Part of attending CES is getting to see cool, new technologies.

Tips 74
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The Dangers of Legacy Thinking

Daniel Burrus

Legacy Technology—Dangerous but Also Diverting. Legacy thinking has a better-known cousin—legacy technology. The issue of legacy technology is old news—in more ways than one. As you probably know, legacy technology refers to old forms of technology that are simply no longer optimal. This includes everything from software, operating systems or almost any technology once groundbreaking but now well past its prime.

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You Might Need a Loyalty Program If…

Business and Tech

Look at the airline, hotel, rental car, and specialty retail industries. Retail TechnologyAs a marketer, there are some telltale signs to look out for that may indicate that you need a loyalty program: 1. You are competing in a “sea of sameness”.

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Your Guide to Fueling Enterprise Innovation in the Transport Industry

Qmarkets

The imperative to develop green innovations coupled with the emergence of various technologies that can improve transport services and customer experiences means that the transport industry is an incredibly fertile ground for innovation.

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How to Skip Your Biggest Problem (And Still See Results)

Daniel Burrus

In 2015, United Airlines had to ground a number of flights as a result of computer glitches. No, it was actually the underlying technology and, from there, the possibility that a skilled hacker would be able to break through and paralyze a large portion of its fleet. The second example of United’s Problem Skipping had to do with steps the carrier took to identify soft points in its technology. Often, when confronted by problems, we have a tendency to work the problem.

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Human-centred innovation in a digital world.

Paul Hobcraft

As we continue to respond to Covid-19, technology has the power to reduce the complexity often faced, speed up and contribute to solutions that help resolve pressing issues. We recognize that equally as important as the technology are the people using the technology.

Software 130
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Human-centred innovation in a digital world.

Paul Hobcraft

As we continue to respond to Covid-19, technology has the power to reduce the complexity often faced, speed up and contribute to solutions that help resolve pressing issues. We recognize that equally as important as the technology are the people using the technology.

Software 130
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Can AI Help Reframe Business Problems?

Stephen Shapiro

Consider implementing technology solutions: There are a number of technology solutions that can help improve the baggage handling process, such as RFID bag tags and automated sorting systems. This could involve coordinating baggage handling procedures or implementing new technologies.

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The Hard-to-Abate sectors need innovation solutions to reach Net-Zero Co2 Emissions

Paul Hobcraft

These are the really big carbon emitters and it is argued that they could achieve, using known technologies already under development a pathway to complete carbonization over the next decades. There is a myth In the sectors that are termed hard-to-abate industries such as petrochemicals, cement, steel, trucking, airlines, and shipping it is not possible to find non-fossil alternatives, and demand keeps rising. Technology keeps raising the ceiling of the possible.

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Have You Taken These 5 Necessary Steps to Increase Your Cybersecurity at Work?

InnovationManagement

Data breaches at large companies like Facebook and Delta Airlines have brought cybersecurity to the forefront of boardrooms across the world. Strategies breach cybersecurity defense educate email employees enforce google Internet malware Mozilla phishing safety security tactics technologiesMajor corporations, the healthcare industry, and even the federal government are all monitoring network and digital infrastructures closely.

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Brands In Memoriam 2012

CorporateIntel

Here then are my top label farewells for the current calendar year: Continental Airlines : As a result of the merger between United and Continental, the marketing folks did the right thing and picked one brand to make it easier to find your tail logo on the runway. The parade of eliminated airline brands welcomes another, while customers fume with rising prices and deteriorating service.

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Using The Both/And Principle To Increase Trust

Daniel Burrus

We are only scratching the surface of how one can utilize accelerated Hard Trends in technology to increase trust as customers return to physical locations of businesses around the world. How To Elevate Trust With Technology.

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Understanding the Building Blocks of Hospitality

Business and Tech

The hospitality industry is facing rapid changes as technology advances and the modern consumer demands more. Connecting the operational knowledge with a particular interest area — such as finance, marketing, technology, or sales — will help build a strong career.

Industry 130
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The Internet of Things Is Creating Smart Airports

Daniel Burrus

One exponential technology—a technology that is growing at an exponential rate—that’s helping to create smarter, more efficient airports is the Internet of Things (IoT). The technology failures that caused the widely publicized shutdowns of both Southwest and Delta Airlines in 2016 underscored the very real need to update aging IT infrastructure. Thanks to new technology, many other aspects of airline travel have definitely improved.

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Change Your Thinking, Improve Your Results

Daniel Burrus

Legacy Technology—Dangerous But Also Diverting. Legacy thinking has a better-known cousin—legacy technology. As you probably know, legacy technology refers to hardware and/or software that we have been using for many years and depend on, but that is not as cost efficient or productive as newer systems. Legacy technology is a major headache. Just ask Delta Airlines , the British bank Tesco or any other company whose legacy software caused breakdowns and data breaches.

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Your Guide to Fueling Enterprise Innovation in the Transport Industry

Qmarkets

The imperative to develop green innovations coupled with the emergence of various technologies that can improve transport services and customer experiences means that the transport industry is an incredibly fertile ground for innovation.

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#1,653 – Amazfit Aeri Mask

Greatest. Idea. Ever.

As CNET puts it, “Many cities already require their residents to wear masks in public and major airlines have announced they will soon make them mandatory on flights. All in all, I hope that this technology continues to progress and that these innovative masks hit the market soon.

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#1,929 – Space Week: The Flying V

Greatest. Idea. Ever.

kg and 3-meter scale model of the futuristic airplane, developed by researchers at Delft University of Technology in the Netherlands and partner Dutch airline KLM, to take the highly anticipated aircraft along its next developmental steps.”

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Why Innovation Is Booming and Always Has Amid Crises

Stephen Shapiro

In 1977, after investing hundreds of millions of dollars in ATM technology research and development, Citibank decided to install machines across all of New York City. Virtual technologies have been around for decades.

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Practicing for an emerging future

Jeffrey Phillips

I'll address this more shortly, but as the pace of change increases, as we have more interaction and more trade, as there is more and more widely dispersed technology, the future will be different than today.

Trends 227
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Lufthansa’s Inflight Open Innovation Platform

IdeaConnection

The German airline has come up with a neat way of doing open innovation and that is with its FlyingLab, which involves passengers testing new products and services while they are flying. During New York Fashion Week, which takes place this week, some of the flights en route to the Big Apple from Frankfurt have hosted fashion shows and talks and let passengers test out innovative wearable technologies.

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Long live the pioneers, rebels and mutineers, go forth and have no fear.

The Future Shapers

” In that piece it also talked about how the Blockchain and Smart Contract technologies were enabling artists to take back control of their music’s value and how The Future Shapers are taking the design and functionality of these new music platforms and applying it to Thought Leadership and media to enable single article sales in a pay per read model. He made the argument and prediction that rapidly evolving technology will upend the power structure of society.

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“Decouple” the Value Chain to Drive Digital Disruption

Leapfrogging

Digital disruption isn’t just about the internet or mobile technology. In the case of the travel industry, hotels, airlines, and tour operators decided to bypass the travel agencies and offer their services directly to consumers over the internet. “Decoupling” the value chain is the next big strategy for digital innovation and business models. It’s about the digitally-driven business models that forever transform business as usual no matter what you’re doing.

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The real winners of the future fund

The Future Shapers

Changing sector and considering government policies for climate change, there is the case of Flypop , a new Indian low cost airline that still needs to fly its first plane, who received in their words “a significant investment from the UK Government’s Future Fund”.

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What is Innovation?

Business Innovation Design

That “something” can be in the form of products, services, experiences, technologies, features, processes, brands, policies, communication, business model, go-to-market, and system. Innovation is technology-informed. There is no innovation without the technology adoption.

Design 83
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Analysis Of The Next-Generation Mobility Value Chain

Corporate Innovation

To erect sustainable barriers to entry and build high-margin businesses the FOC may also need to control technology-related intellectual property around the ACE and Passenger Experience platforms that define ACE vehicles and enable the provision of on-demand mobility services. Car rental companies, and even airlines as we consider personal mobility drones and flying cars (and here ), could provide key areas of expertise to the new value chain and become important participants.

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Strategy to Execution to enable Intelligent Enterprise

Rmukesh Gupta

Like Southwest Airlines’ obsession on being the lowest cost airlines or Alcoa’s obsession of having zero incidents in their factories or Amazon’s obsession on serving the customer what they want (even if they themselves don’t know what they want) or Apple’s obsession on design. . Great examples are the one’s that I have mentioned above (Alcoa, Southwest Airline, Apple or Amazon). . Premise.

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What is Digital Transformation in Business and Why is it Important?

Moves the Needle

Digital Transformation (also known as “DX”) is the phenomenon that virtually all companies are incorporating digital technology at some level. In fact, it has been around since the 1990s, when technology started to become commonplace in businesses, and email and the Internet emerged as ubiquitous productivity tools. Digital transformation is just as much about changing the company culture as it is about the technology.

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Robotic Process Automation: what changes with the automation process

mjvinnovation

Robotic Process Automation (RPA) is a technology application governed by business logic and structured inputs, which aims to automate business processes. American Express Global Business Travel uses RPA to automate the process of canceling an airline ticket and issuing refunds.

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Average company lifespan has shrunk to 10 years – Don’t be average!

Innovation 360 Group

WOW Airlines had to cease operations this year while more than thousands of their passengers were in the middle of their journeys. It can happen due to reasons out of your control, like changing cultural values, changing technology, or shifts in customer demographics. Technology is changing so rapidly now that the assumptions you made about the market a few years ago probably no longer hold true. IBM has successively reinvented itself in the image of new technology.

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PESTLED360: Iron Out Key Driving Forces in Your Current Environment and Anticipate Future Ones

Innovation 360 Group

PESTLED is short for the Political, Economic, Social, Technological, Legal, Environmental, and Demographic factors affecting you and defining your environment. So, step one : Major players will not be able to compete on short haul, but the new airline can’t handle all the demand on its own.

Groups 63
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Overcoming fixedness before being locked in amber

Jeffrey Phillips

The basic building blocks of opportunities - customers, unmet needs, emerging trends and technologies - are all growing. Apple was able to disrupt music distribution and publishing because the form factors changed, the technology (digital versus physical media) changed and the music players themselves changed. Conversely we can see why it is difficult to innovate in the airline industry.

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Start-to-Finish Guide to Planning Virtual Team Retreats

CMOE

Collaboration technology like virtual whiteboards, sticky notes, polls, and surveys. With most Virtual Team Retreats the most crucial logistical concerns are related to technology. Oftentimes the technology platform you use has options to support scheduling and details.

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A new value chain for next-generation mobility

Corporate Innovation

In my book, The Big Data Opportunity in Our Driverless Future , I make two arguments: 1) that societal and urban challenges are accelerating the adoption of on-demand mobility, and 2) technology advances, including big data and machine intelligence, are making Autonomous Connected and Electrified (ACE) vehicles a reality. Shifts in personal mobility and technology open the door to ACE vehicles. Changes in technology. This is common practice today in the airline industry.

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Robotic Process Automation: what changes with the automation process

mjvinnovation

Robotic Process Automation (RPA) is a technology application governed by business logic and structured inputs, which aims to automate business processes. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line.

Change 67
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Customer Experience: How customer journey impacts business

mjvinnovation

In this video, watch what Richard Branson (Virgin), Jeff Bezos (Amazon), Tony Hsieh (Zappos), Gary Vaynerchuk (Vayner Media) and Herb Kelleher (Southwest Airlines) have to say about the customer experience – the compilation also features testimonial of legendary Steve Jobs, from Apple: Want to know more about user experience? Confira o post: Customer Experience: How customer journey impacts business em MJV Technology & Innovation.

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Coopetition

CREATORS

Here are some examples: Coopetition was carried out successfully by the Israeli airline El-Al when they formed their own acceleration and venture capital arm “Cockpit” to invest in promising start-ups all around the world. They partnered with Lufthansa Systems, Boeing and Gate Group to create innovative solutions for the whole airline-industry. the fact that more and more industries are disrupted by new and emerging technologies and innovative solutions is undeniable.

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Official Launch of the PESTLED360

Innovation 360 Group

PESTLED is short for the Political, Economic, Social, Technological, Legal, Environmental, and Demographic factors affecting you and defining your environment. Step one : Major players will not be able to compete on short-haul, but the new airline can’t handle all the demand on its own.

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When Creative Destruction is the Right (or Wrong) Foundation for Innovation

New Markets Advisors

New technologies and new business models are fundamentally redefining entire industries. In the airline industry, for example, airlines may offer an array of options that includes Economy, Premium Economy, and First Class, among others. Airlines getting rid of First Class or Business Class tickets, for example, could alienate valuable business travelers who tend not to balk at higher price tags. Even Southwest Airlines?—?famously