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Frontier Airlines Ends Human-to-Human Customer Service

Innovation Excellence

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

Company 74
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Can AI Help Reframe Business Problems?

Stephen Shapiro

Communicate with travelers: Make sure travelers know what to expect when it comes to baggage claim wait times. Provide information about average wait times, and let travelers know if there are any delays or issues that may affect their experience. These can help reduce wait times and improve the overall experience for travelers.

ChatGPT 98
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#1,929 – Space Week: The Flying V

Greatest. Idea. Ever.

From hockey formation based on how birds fly to the future of air travel. kg and 3-meter scale model of the futuristic airplane, developed by researchers at Delft University of Technology in the Netherlands and partner Dutch airline KLM, to take the highly anticipated aircraft along its next developmental steps.”

Design 63
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“Decouple” the Value Chain to Drive Digital Disruption

Leapfrogging

Digital disruption isn’t just about the internet or mobile technology. Teixeira’s thinking closely matches what I’ve been exploring in my other articles on disruption across industries like packaging , manufacturing , safety , and travel. “Decoupling” the value chain is the next big strategy for digital innovation and business models.

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Using The Both/And Principle To Increase Trust

Daniel Burrus

We are only scratching the surface of how one can utilize accelerated Hard Trends in technology to increase trust as customers return to physical locations of businesses around the world. How To Elevate Trust With Technology. There are many emerging technologies that can help provide an elevated level of safety and trust.

Trends 76
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Visionary Thinking: How Leaders Shape the Future

Phil McKinney

Despite setbacks, he persisted with his vision, ultimately revolutionizing the tech industry and how we communicate and interact with technology today. Sir Richard Branson (Virgin Group): Sir Richard Branson, founder of Virgin Group, exemplifies visionary thinking with his diverse ventures, from airlines to space travel.

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The Internet of Things Is Creating Smart Airports

Daniel Burrus

For countless travelers, the term “smart airport” is an oxymoron. One exponential technology—a technology that is growing at an exponential rate—that’s helping to create smarter, more efficient airports is the Internet of Things (IoT). Thanks to new technology, many other aspects of airline travel have definitely improved.