Mon.May 04, 2020

Innovation skills that are critical now: empathy

Jeffrey Phillips

I'm writing a series of posts that discuss some of the most important traits and skills that are needed to support innovation now, in the midst and in the aftermath of the COVID pandemic. I've written about beginner's mind and why that skill will be vital. I've also written about being comfortable in ambiguous settings. Today I am writing about another rare capacity - the ability to have empathy with prospects and customers.

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Empathy Map Template Training

Learn to apply an empathy map template to help you visualize your users’ needs and wants across dimensions. When it comes to designing better products, services, and experiences, getting into the mindset of your end user is crucial.

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Why Innovation Should Be Decentralized In Every Large Organization


I recently met with a very successful company that is seen as a highly innovative global pioneer that others in their industry, which is facing many structural headwinds and inevitable changes, look up to.

7 Big Trends that Coronavirus is Accelerating


In times of turmoil we must look through the noise and see the trends that will shape our future. Crises are not new, however this. Feed generated with FetchRSS

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Passion and Optimism in the Time of Coronavirus

The Future Shapers

The Covid-19 crisis is having a profound effect on almost every aspect of our lives. It feels as though the whole world is pressing the reset button. It isn’t business as usual for anyone; and it’s giving us all pause for thought.

How to Develop Healthy Stress Management Habits

Tullio Siragusa

How to Develop Healthy Stress Management Habits. We all face times in our lives when we feel overwhelmed or unable to cope due to unmanageable pressures. Our body’s response to shattering situations is what we call stress. This is one of the rapidly growing concerns today. The Covid-19 pandemic is having a major stressful impact on the entire world. The speed in which it has changed our lives emotionally, financially, and physically, is monumental.

More Trending

Changing the world … for good

Innovation Excellence

I attended a very special meeting of minds in a remote part of Yorkshire, England at The Centre of Management Creativity , hosted by John Varney, a great mentor who was instrumental in my decision to start my business some 25 years ago.

A Prime Example of Human Creativity, Ingenuity and Resilience

Rmukesh Gupta

I came across this music video that made me sit up and brought a big, wide, smile. Watch it first here. This is a prime example of what happens when you bring together people who are willing to test boundaries, explore, stay curious and above all want to express themselves.

Strategies to Grow During a Slowdown Post Covid 19 Era

Innovation Excellence

Premise: We are all living in an almost once in a lifetime situation with almost entire countries and continents being forced to stay at home due to the current pandemic situation.

How Innovation Allows Wayfair to Keep Growing

Innovation Leader

Wayfair, an online furniture and home goods retailer, maintained an innovative culture as it grew from a two person operation to a company with thousands of employees

11 Ways to Make a Short Remote Design Thinking Project a Success

You can achieve a huge amount in a short period with a virtual design thinking project. While some teams want to come together for several weeks or months to tackle a challenge, others want to run short, sharp projects to find a quick solution. And with the right preparation, attitude, and structure in place, that's totally possible.To help make sure your short innovation projects are a success, download this free guide from the team at Sprintbase, a virtual design thinking platform, to learn their top tips.

Achieving Long Term Transformational Success with PLM in Life Sciences, Part 1 [Kalypso]

Innovation Excellence

In the life sciences industry, the opportunity to use Product Lifecycle Management (PLM) for complete “game-changing” transformation is very real.

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Change management strategy: Phase two

Idea Drop

In unprecedented times like this, new ideas can provide a much needed way forward by solving short-term challenges and delivering solutions to enable your business to face those challenges head on.

The Fallacy of the Aha Moment & Overnight Success in Innovation

Innovation Excellence

We’ve all heard the story of Newton and the apple. According to the legend, he came up with the theory of gravity when he was sitting under a tree and an apple fell on his head, at which point it all suddenly dawned on him. We love to hear stories of these great aha moments.

Remote Management in times of crisis


In this context, management will require leadership that is more prepared for scenarios of uncertainty and consequently be able to break traditional corporate mentalities and concepts.

The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.

Serve People Organized Chaos. They Will Thrive.

Innovation Excellence

By David Bruel & Frank Pagano. Spoiler Alert. This short piece is not about innovation. It’s about the culture needed to win in an ever changing marketplace, especially after Covid 19.

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Iteration over Innovation


When the sailing is a bit smoother, many of us are driving towards disruption, working to inspire innovation and collaboration at work. Employee Engagement Employee Experience

Three Signs You Need to Tap Into a Crowdsourcing Community

Innovation Excellence

Crowdsourcing has several business applications: funding source, task assignment, knowledge sharing, and more. It’s helped product teams, marketing departments, strategic decision makers and tons of other disciplines to complete projects.

How to Develop Healthy Stress Management Habits

Tullio Siragusa

How to Develop Healthy Stress Management Habits. We all face times in our lives when we feel overwhelmed or unable to cope due to unmanageable pressures. Our body’s response to shattering situations is what we call stress. This is one of the rapidly growing concerns today. The Covid-19 pandemic is having a major stressful impact on the entire world. The speed in which it has changed our lives emotionally, financially, and physically, is monumental.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

The End of the Future is Here

Innovation Excellence

By Adrian Notz and Frank Pagano. Homo Pragmaticus. By Frank Pagano. The Future doesn’t exist anymore. Let’s tackle the ‘here and now’.

#1,651 – Conduct-A-Bot

Greatest. Idea. Ever.

Admit it. You want to be a Jedi. I know I do.

Here’s how you can come up with outside the box innovations

Innovation Excellence

If you’ve been working in innovation for at least some time, you’re probably sick and tired of hearing people talk about “thinking outside the box”, or the need to create “outside the box innovations”. The phrase has become one of the most overused clichés out there.

#1,648 – DARPA’s Early Detection Test

Greatest. Idea. Ever.

Testing. Testing. Testing. We’ve heard it over and over again. If we are going to safely re-open society we first need to significantly ramp up our testing capabilities to ensure that we can catch and prevent future outbreaks before they occur. To date, that goal has been hard to reach.

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

Microsoft’s Latest AI Innovations In Office 365


Microsoft’s Latest AI innovations In Office 365 Microsoft’s commitment to artificial intelligence is driven by the conviction that an AI-powered Office 365 can help the modern workforce overcome some major emerging challenges – exponential growth of data, increasing time demands, increased security threats, etc. In the last few years, Microsoft has introduced several new AI-driven […]. The post Microsoft’s Latest AI Innovations In Office 365 appeared first on Acuvate.

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#1,650 – Story Generating Game

Greatest. Idea. Ever.

No surprise.

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Strategic Agility – 3 keys to getting clear in ambiguity

The Human Factor

In today’s hyper-paced and chaotic world, few things are more important to success than the ability to respond quickly to sudden changes in external forces, market conditions, or customer needs.

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#1,649 – When There’s a Will There’s a Way

Greatest. Idea. Ever.

I hate thinking about death. It’s a morbid topic. Scary. Depressing. But in today’s day and age where sudden death seems almost inevitable it’s becoming increasingly necessary. Which brings me to the million dollar question: are you ready to die?

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Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

Top Ways to Retain Your Employees

The Human Factor

Hiring employees can be a long and costly process. There is time and money that goes into recruiting, interviewing, and hiring, as well as time and money to train new employees and get them up to scratch with all things that are going on in the business.

Qmarkets Powers Health Innovation Platform for Major Israeli Not-For-Profit Group


HealthIL – a major digital healthcare community created by the Israel Innovation Institute, as well as Israel’s Ministry of Economy and Ministry of Social Equality – have expanded their operations with a trailblazing Counter-Corona platform – the Marketplace.

What Should We NOT be doing?

Michael Roberto

Source: Flickr During the current COVID-19 crisis, many organizations have had to be very clear about their priorities.