Mon.May 04, 2020

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Innovation skills that are critical now: empathy

Jeffrey Phillips

I'm writing a series of posts that discuss some of the most important traits and skills that are needed to support innovation now, in the midst and in the aftermath of the COVID pandemic. I've written about beginner's mind and why that skill will be vital. I've also written about being comfortable in ambiguous settings. Today I am writing about another rare capacity - the ability to have empathy with prospects and customers.

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How to Develop Healthy Stress Management Habits

Tullio Siragusa

How to Develop Healthy Stress Management Habits. We all face times in our lives when we feel overwhelmed or unable to cope due to unmanageable pressures. Our body’s response to shattering situations is what we call stress. This is one of the rapidly growing concerns today. The Covid-19 pandemic is having a major stressful impact on the entire world.

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Empathy Map Template Training

InnovationTraining.org

Learn to apply an empathy map template to help you visualize your users’ needs and wants across dimensions. When it comes to designing better products, services, and experiences, getting into the mindset of your end user is crucial. However, many designers struggle or even outright fail to understand exactly what their users need or are looking for.

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7 Big Trends that Coronavirus is Accelerating

IdeaSpies

In times of turmoil we must look through the noise and see the trends that will shape our future. Crises are not new, however this.

Trends 90
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Scan to Success: How to Leverage QR Codes for Offline and Online Marketing Power

Speaker: Corey Daugherty, Head of Business Development at Flowcode & Georgette Malitsis, Senior Customer Success Manager, Enterprise at Flowcode

Let's explore the transformative power of QR codes in bridging offline and online marketing worlds. 📲 This new webinar featuring Corey Daugherty and Georgette Malitsis of Flowcode will dive into how innovative QR technology not only enhances traditional marketing strategies, but also drives meaningful customer engagement and analytics. Register today to gain practical knowledge on using QR codes to increase conversion rates, optimize customer journeys, and ultimately unlock a new realm o

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Why Innovation Should Be Decentralized In Every Large Organization

Viima

I recently met with a very successful company that is seen as a highly innovative global pioneer that others in their industry, which is facing many structural headwinds and inevitable changes, look up to. They understood that even though they are seen as an extremely innovative company now, their current success is actually a result of innovations that happened a decade ago, and that to live up to their reputation, they now need to create the next wave of innovations to keep the company on thei

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A Prime Example of Human Creativity, Ingenuity and Resilience

Rmukesh Gupta

I came across this music video that made me sit up and brought a big, wide, smile. Watch it first here. This is a prime example of what happens when you bring together people who are willing to test boundaries, explore, stay curious and above all want to express themselves. The choreography, music, the interaction between the panes is simple yet comes alive.

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Preparing a Team For Transition To Remote Work In COVID-19 Environment

InnovationManagement

In the wake of the coronavirus pandemic, many companies have implemented mandatory work-from-home policies to help contain the spread of COVID-19. While large companies have the resources and experience to foster a massive ‘home office shift’, smaller companies who have never implemented such policies before are facing numerous questions regarding this new work arrangement.

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Changing the world … for good

Innovation Excellence

I attended a very special meeting of minds in a remote part of Yorkshire, England at The Centre of Management Creativity , hosted by John Varney, a great mentor who was instrumental in my decision to start my business some 25 years ago. I chose to take the train and bicycle to reach this very special place. This allowed me some quiet space for reflection and a good amount of exercise.

Change 52
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Change management strategy: Phase two

Idea Drop

In unprecedented times like this, new ideas can provide a much needed way forward by solving short-term challenges and delivering solutions to enable your business to face those challenges head on. Here, at Idea Drop, we want to support you through today’s crisis, and we’ve formulated a three-phase change management strategy to help do just […].

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Strategies to Grow During a Slowdown Post Covid 19 Era

Innovation Excellence

Premise: We are all living in an almost once in a lifetime situation with almost entire countries and continents being forced to stay at home due to the current pandemic situation. We are now at a time when almost all the countries are looking forward to gradually opening up the lockdowns and allowing people to restart their work, albeit in a controlled fashion.

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Don’t Get Left Behind: Leveraging Modern Product Management Across the Organization

Speaker: Kat Conner

The challenge of delivering the right product at the right time while aligning with strategic objectives is more pressing than ever. Product management is evolving and gaining greater recognition as the means to creating this connection. Join our upcoming webinar and learn how to streamline your product development processes, infuse product thinking across the organization, and bridge the gap between vision and delivery.

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Qmarkets Powers Health Innovation Platform for Major Israeli Not-For-Profit Group

Qmarkets

HealthIL – a major digital healthcare community created by the Israel Innovation Institute, as well as Israel’s Ministry of Economy and Ministry of Social Equality – have expanded their operations with a trailblazing Counter-Corona platform – the Marketplace. Fuelled by Qmarkets’ software, this versatile crowdsourcing platform is helping medical companies pinpoint and implement creative solutions to fight back against the pandemic.

Groups 52
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Achieving Long Term Transformational Success with PLM in Life Sciences, Part 1 [Kalypso]

Innovation Excellence

In the life sciences industry, the opportunity to use Product Lifecycle Management (PLM) for complete “game-changing” transformation is very real. The many processes that comprise research, engineering, quality, regulatory, supply chain readiness and operations can be automated and integrated together to provide one streamlined flow. This is used to convert knowledge and innovative ideas into high-value products.

Data 52
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How Innovation Allows Wayfair to Keep Growing

Innovation Leader

Wayfair, an online furniture and home goods retailer, maintained an innovative culture as it grew from a two person operation to a company with thousands of employees.

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The Fallacy of the Aha Moment & Overnight Success in Innovation

Innovation Excellence

We’ve all heard the story of Newton and the apple. According to the legend, he came up with the theory of gravity when he was sitting under a tree and an apple fell on his head, at which point it all suddenly dawned on him. We love to hear stories of these great aha moments. The question is, are they true? Are innovations really born out of these miraculous moments of insight?

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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How to Develop Healthy Stress Management Habits

Tullio Siragusa

How to Develop Healthy Stress Management Habits. We all face times in our lives when we feel overwhelmed or unable to cope due to unmanageable pressures. Our body’s response to shattering situations is what we call stress. This is one of the rapidly growing concerns today. The Covid-19 pandemic is having a major stressful impact on the entire world.

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Serve People Organized Chaos. They Will Thrive.

Innovation Excellence

By David Bruel & Frank Pagano. Spoiler Alert. This short piece is not about innovation. It’s about the culture needed to win in an ever changing marketplace, especially after Covid 19. Yes, you will need chaos – yet of a special kind – to survive, thrive and win, all thanks to the right people. All you have to do is serve them an unorthodox career path, with apparently unstructured processes.

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Iteration over Innovation

Tembosocial

When the sailing is a bit smoother, many of us are driving towards disruption, working to inspire innovation and collaboration at work.

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Three Signs You Need to Tap Into a Crowdsourcing Community

Innovation Excellence

Crowdsourcing has several business applications: funding source, task assignment, knowledge sharing, and more. It’s helped product teams, marketing departments, strategic decision makers and tons of other disciplines to complete projects. I’m sure you’ve purchased a product that was dreamed up by someone in the crowd, we’ve all laughed at Super Bowl ads that were once crowd creative, but how do you know when it’s a good tool for you and your team to reach out to the crowd?

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How To Get Promoted In Product Management

Speaker: John Mansour

If you're looking to advance your career in product management, there are more options than just climbing the management ladder. Join our upcoming webinar to learn about highly rewarding career paths that don't involve management responsibilities. We'll cover both career tracks and provide tips on how to position yourself for success in the one that's right for you.

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#1,650 – Story Generating Game

Greatest. Idea. Ever.

No surprise. Last night’s episode of Rick and Morty was insane as the dastardly duo found themselves trapped inside of a children’s toy train from the Citadel of Ricks gift shop where they had to escape the story that they found themselves in, an ever-evolving story about story-telling based on their own stories, even those that have yet to be written.

Video 42
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The End of the Future is Here

Innovation Excellence

By Adrian Notz and Frank Pagano. Homo Pragmaticus. By Frank Pagano. The Future doesn’t exist anymore. Let’s tackle the ‘here and now’. McKinsey, in their many articles covering the Covid-19 crisis, calls for the advent of a strictly pragmatic approach to business, people management and, as a matter of fact, life. We have had crises before – lots of them, but this one looks particularly scary, due to scale and how much grey it has on it.

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Microsoft’s Latest AI Innovations In Office 365

Acuvate

Microsoft’s Latest AI innovations In Office 365 Microsoft’s commitment to artificial intelligence is driven by the conviction that an AI-powered Office 365 can help the modern workforce overcome some major emerging challenges – exponential growth of data, increasing time demands, increased security threats, etc. In the last few years, Microsoft has introduced several new AI-driven […].

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Here’s how you can come up with outside the box innovations

Innovation Excellence

If you’ve been working in innovation for at least some time, you’re probably sick and tired of hearing people talk about “thinking outside the box”, or the need to create “outside the box innovations”. The phrase has become one of the most overused clichés out there. However, just like so many other clichés, there’s an underlying reason for this being the case even though I personally dislike the term.

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Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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Remote Management in times of crisis

mjvinnovation

In this context, management will require leadership that is more prepared for scenarios of uncertainty and consequently be able to break traditional corporate mentalities and concepts. The issue is that there is no definitive manual that says if you check all these boxes then you can lead your team perfectly during volatile times. There are many materials with tips and theories but the key is for each manager to adapt and bring this into the reality of their team.

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#1,651 – Conduct-A-Bot

Greatest. Idea. Ever.

Admit it. You want to be a Jedi. I know I do. There’s just something inherently awesome about being able to connect directly with the underlying force guiding the Universe, control people with your mind and wield a light saber against the forces of evil all while resisting the temptation to join The Dark Side. So it should come as no surprise that I’m a big fan of a new innovation that lets people control drones with a wave of their hands.

System 39
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Strategic Agility – 3 keys to getting clear in ambiguity

The Human Factor

In today’s hyper-paced and chaotic world, few things are more important to success than the ability to respond quickly to sudden changes in external forces, market conditions, or customer needs. Whether the disruption comes from a pandemic, the introduction of a new technology, a new competitor that nobody saw coming, or drastic changes in economic policy and trade agreements, the companies that go to the head of the class are usually those that respond the quickest.

Agile 36
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#1,648 – DARPA’s Early Detection Test

Greatest. Idea. Ever.

Testing. Testing. Testing. We’ve heard it over and over again. If we are going to safely re-open society we first need to significantly ramp up our testing capabilities to ensure that we can catch and prevent future outbreaks before they occur. To date, that goal has been hard to reach. The federal government doesn’t even have the capability right now to test all U.S.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Top Ways to Retain Your Employees

The Human Factor

Hiring employees can be a long and costly process. There is time and money that goes into recruiting, interviewing, and hiring, as well as time and money to train new employees and get them up to scratch with all things that are going on in the business. That is why it is important to look for ways to retain your employees, so that they’re able to, and want to, stay with you for as long as possible.

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#1,649 – When There’s a Will There’s a Way

Greatest. Idea. Ever.

I hate thinking about death. It’s a morbid topic. Scary. Depressing. But in today’s day and age where sudden death seems almost inevitable it’s becoming increasingly necessary. Which brings me to the million dollar question: are you ready to die? I don’t mean that psychologically. I am certainly not ready and probably never will be.

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What Should We NOT be doing?

Michael Roberto

Source: Flickr During the current COVID-19 crisis, many organizations have had to be very clear about their priorities. With tremendous pressure on the business, and limited resources, companies often have moved quite nimbly to focus time, attention, and money on only the most important initiatives and activities. Leaders have been able to push less important or urgent issues aside.