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How could SouthWest Airlines spend A Billion Dollars for IT Modernisation

Rmukesh Gupta

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million.

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JetBlue Acquires Spirit Airlines: Will Straddling Work?

Michael Roberto

Source: Getty Images The bidding war for Spirit Airlines has ended. Today, we learn that JetBlue has completed the deal at a price of $3.8 The combined airline will have 458 planes—up from JetBlue’s fleet of just over 280 jets now—and will have over 300 more on order.

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Innovation Sighting: Adjustable Airline Seats

Innovation Excellence

They adjust and learn, then adapt their performance to suit the needs of the user. Continue reading → Consumer Innovation Creativity Growth Strategy airlines flying invention travel innovationHere's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart."

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Innovation Sighting: Adjustable Airline Seats

Innovation in Practice

They adjust and learn, then adapt their performance to suit the needs of the user. From Fox News : The airline legroom wars may finally be coming to an end. Here's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart."

Report 67
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Herb Kelleher's Legacy at Southwest Airlines: 5 Important Lessons

Michael Roberto

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. What can we learn from Kelleher’s leadership at Southwest? Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. At Southwest, Kelleher chose to run an airline in a very different manner. This is it: We are THE low-cost airline. He wasn’t competing with other airlines.

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Internal Branding Strategy – 3 Ways to Be Smarter than United Airlines

BrainZooming

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines. United Airlines is at the forefront of recent business and general news due to having forcibly removed a passenger from a partner airline flight.

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United Airlines Reverses Bonus Policy Decision

Michael Roberto

After a firestorm of criticism, United Airlines has walked back their compensation policy change. Hopefully, Kirby and his team have learned that they would not have "misjudged" the employee reaction if they had simply sought feedback BEFORE issuing this policy announcement. Well, that didn't take long. They will not be moving to the lottery system that they had proposed to replace regular quarterly performance bonuses for employees.

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The “Joy” of Innovation: What We Can Learn from the Story of Serial Innovator and Entrepreneur Joy Mangano

Idea to Value

After her divorce in 1989, Joy Mangano was struggling to pay the bills working two jobs as a waitress and an airline-reservation manager while living with her three kids in Long Island, NY. To learn more about innovation in business , check out check out the innovation books Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival and Robert’s Rules of Innovation II: The Art of Implementation. [1] Producer David O.

Learning 113
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How to Skip Your Biggest Problem (And Still See Results)

Daniel Burrus

In 2015, United Airlines had to ground a number of flights as a result of computer glitches. Problem Skipping is just one unique mindset you can learn through the Anticipatory Organization Learning system at www.AnticipatoryOrganization.com. Big Ideas Innovation Leadership Strategy Anticipatory Organization Anticipatory Organzation Model Business Problems Dan Burrus Daniel Burrus Problem Skipping problem solving United Airlines

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Invent IT: Lufthansa Intrapreneurs Program

Innovation Excellence

Lufthansa Systems, IT services provider in the airline industry with over 300 airline customers, initiated an Intrapreneurs program named Invent IT in 2007-2008. New Business and Innovation manager at Lufthansa Systems, and key executive of the program, Carina Leue-Bensch takes us step by step through this extensive journey, and draws some leassons learned out of this 10 years experience.

System 59
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Can AI Help Reframe Business Problems?

Stephen Shapiro

Work with airlines and other partners: Collaborate with airlines and other partners to find ways to improve the baggage handling process. I pasted in the entire baggage claim story from the book and asked the AI to learn it. Teaching AI to Learn My Baggage Claim Story.

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Highly creative brains may have more “random” connections

Idea to Value

This is similar to how many airlines will have a regional hub that shorter flights connect to, and then switching planes at those hubs for connections to other international hubs. So what can we learn from this?

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The Hard-to-Abate sectors need innovation solutions to reach Net-Zero Co2 Emissions

Paul Hobcraft

There is a myth In the sectors that are termed hard-to-abate industries such as petrochemicals, cement, steel, trucking, airlines, and shipping it is not possible to find non-fossil alternatives, and demand keeps rising. Source: [link]. I have been looking at those Hard-to-Abate sectors for reaching Net-Zero Co2 Emissions like the cement, steel, plastics, aviation, shipping, and heavy road transport within our need for a global energy transition.

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Comment on Turning Failure into Success by marvidigile

Stephen Shapiro

Your observation is correct especially with the United Airlines fiasco, most companies learned their lesson pretty well. Customer experience is now the new marketing and social media is a very accessible channel. Customers today know what they want and they’re not afraid to vent their dissatisfaction over Facebook and Twitter. Most organisations also built their own alerts whenever someone mentions them online.

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Cutting Complexity with Lisa Bodell of Futurethink

InnovationManagement

In this episode, Lisa and Mark reconvene to share more essential tools for leaders and teams to simplify their work environment from her second book, Why Simple Wins , they explore insights into how companies like SAP, Southwest Airlines and Syngenta are putting simplification principles into action. Join us to learn how simplicity can give you and your organisation the competitive edge of our time!

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Here’s What May Sound Like a Crazy Idea

Boxes and Arrows

Airlines. One of the most prominent and heavily used applications that still rely on a robust command line interface is Sabre , the largest systems provider for airline bookings in North America. If you’ve ever travelled by air in North America, you’ve probably been on the other side of the airline counter from a customer service representative using Sabre. Why does a command line interface work so well in the case of airline reservations?

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Human-centred innovation in a digital world.

Paul Hobcraft

Airlines are looking to encourage us back onto their planes. Today we are facing many current disruptions where we need to react fast and intelligently. There are many situations we are facing that are a race against time.

Software 220
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Why Do Entrepreneurs Keep Entering Highly Unprofitable Industries?

Michael Roberto

Source: New York Times During the early days of my strategy courses, we often learn about Porter's five forces as a tool for evaluating industry structure. As I read a New York Times story this morning about two new upstart airlines , the question really hit home again.

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5 Must-See TED Talks to Spur Innovation

IdeaScale

Jia Jiang: What I Learned From 100 Days Of Rejection. Jim Whitehurst: What I Learned From Giving Up Everything I Knew As A Leader. Whitehurst left his comfortable role as COO of Delta Airlines for a substantially different job, CEO of the open source software company Red Hat. Whitehurst discusses how he had to learn to lead Red Hat by realizing he wasn’t the only voice in the room, or even the loudest voice, and how it taught him to innovate.

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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

Over time, the program learns the user’s response habits, and tailors future suggestions. In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight.

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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

Over time, the program learns the user’s response habits, and tailors future suggestions. In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight.

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Using The Both/And Principle To Increase Trust

Daniel Burrus

Grocery stores and pharmacies that have been doing record business during the pandemic have learned that in order to keep employees feeling safe and coming to work, they must put in see-through partitions at checkout and as many touch-free systems as possible.

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Human-centred innovation in a digital world.

Paul Hobcraft

Airlines are looking to encourage us back onto their planes. Today we are facing many current disruptions where we need to react fast and intelligently. There are many situations we are facing that is a race against time.

Software 130
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Human-centred innovation in a digital world.

Paul Hobcraft

Airlines are looking to encourage us back onto their planes. Today we are facing many current disruptions where we need to react fast and intelligently. There are many situations we are facing that is a race against time.

Software 130
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The urge to converge

The Future Shapers

The airline industry is a prime example of a competitive marketplace where no-one gets to rest on their laurels. The low-cost airline (LCA) model was pioneered by Southwest Airlines in the USA in the 1970s, with the sole objective of offering cheaper fares than incumbent airlines. Finnair is a great example of a domestic legacy airline that has taken and sustained a differentiated position. Keep learning from other industries.

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Strategy to Execution to enable Intelligent Enterprise

Rmukesh Gupta

Like Southwest Airlines’ obsession on being the lowest cost airlines or Alcoa’s obsession of having zero incidents in their factories or Amazon’s obsession on serving the customer what they want (even if they themselves don’t know what they want) or Apple’s obsession on design. . Great examples are the one’s that I have mentioned above (Alcoa, Southwest Airline, Apple or Amazon). . They can learn from this so that the next time around, they get better at this.

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What is Innovation?

Business Innovation Design

They were once innovative because of their novelty and differentiation from the mobile phones, which has proved to impact the way people live, work, learn and play. The airline business operates the same way as others despite their efforts to differentiate themselves.

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What is Digital Transformation in Business and Why is it Important?

Moves the Needle

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Challenge is Too Complex Companies often start with a cross-functional pilot team and learn how to run experiments, but maintain a consistent forward motion and learn how to scale new businesses prior to re-integrating with the core business.

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Average company lifespan has shrunk to 10 years – Don’t be average!

Innovation 360 Group

WOW Airlines had to cease operations this year while more than thousands of their passengers were in the middle of their journeys. The very first thing a successful company must learn to do in order to survive is to jump from one S-Curve to the next. Business Rescue: Part I. Everything is an S-Curve. Even you and even your company. Everything that grows and develops over time (Including businesses) follows a predictable pattern: The classic S-Curve model.

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Best Project Management and Tracking Tools

IdeaScale

Trello is easy-to-use and has a clear and concise website so anyone in your company can learn it quickly. Using Wrike would help you prioritize and schedule projects with the same system as some of the biggest companies such as Google, FitBit and Hawaiian Airlines. IdeaScale encourages all of your employees to be innovative and create ideas no matter their role in the company.

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Book Review – Humanocracy by Gary Hamel & Michele Zanini

Rmukesh Gupta

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

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Robotic Process Automation: what changes with the automation process

mjvinnovation

With RPA technology, however, software that has the ability to adapt, learn and self-correct deals with the exception and interacts with the payroll system without human assistance. Starting with a project and learning from the process is the best choice.

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Book Review – Humanocracy by Gary Hamel & Michele Zanini

Rmukesh Gupta

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

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Why Companies May Benefit from More Transparency about Product Drawbacks

Michael Roberto

Think about Southwest Airlines. we offer you on-time flights, low fares, friendly service, and no baggage fees, BUT we don't assign seats, have no first class and no meals, and won't transfer your bags to other airlines. HBS Working Knowledge summarized the key results: "The researchers found that people who opened an account after learning about a card’s downsides spent 10 percent more each month than customers who heard only the benefits.

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A new value chain for next-generation mobility

Corporate Innovation

Finally, third-wave AI technologies, such as deep learning, combined with big data are at the core of intelligent autonomous systems that are employed to automate a growing set of well-defined tasks. This is common practice today in the airline industry. I am calling this function out as a separate part of the value chain because, as it is increasingly happening in the airline industry, the fleet operator may decide to outsource its fleet’s maintenance to a specialist.

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The Importance of Casting a Wide Net While Innovating

Qmarkets

His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. Working together, participants tend to be drawn to the opportunity to learn new knowledge, share ideas, and solve problems.

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Book Review – Humanocracy by Gary Hamel & Michele Zanini

Rmukesh Gupta

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

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When Creative Destruction is the Right (or Wrong) Foundation for Innovation

New Markets Advisors

They allow children to develop skills and learn. In the airline industry, for example, airlines may offer an array of options that includes Economy, Premium Economy, and First Class, among others. Airlines getting rid of First Class or Business Class tickets, for example, could alienate valuable business travelers who tend not to balk at higher price tags. Even Southwest Airlines?—?famously

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Game Changers: How Citizen Science and Gamification Are Transforming the Business World

Qmarkets

The Crowdsourcing Week article A Thousand Eyes Are Better Than Two by Shay Hershkovitz details how international naval and air force authorities have implemented crowd-based initiatives in their search for the missing MH 370 airliner.

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Collaboration in the Time of the Coronavirus: How to Innovate Effectively During a Crisis

Qmarkets

Already we are seeing some worryingly severe consequences, with global stock market volatility, consumer retail hysteria, and whole airline fleets grounded indefinitely.

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Robotic Process Automation: what changes with the automation process

mjvinnovation

With RPA technology, however, software has the ability to adapt, learn, and self-correct can deal with the exception and interacts with the payroll system without human assistance. The best option is to start with a project and learn from the process.

Change 67
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You Are What You Eat, but Not What You Tweet – Thoughts from the Road

BrainZooming

I just got A-List status on Southwest Airlines. I need to learn the perks, and figure out how to take advantage of them. Learn all about how Mike Brown’s workshops on creating strategic impact can boost your success! What You Get Traveling. First trip of the year, and I started getting a sore throat by the first morning. How did I not build up more immunity than THAT? A scratchy throat makes for a long week.

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Stockholm Innovations for the New Year and Beyond

Innovation 360 Group

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. Classroom Innovation – What I learned. I thought that I’d come to Stockholm to learn how to use a new “cool tool” – the InnoSurvey (SaaS) technology. What I learned, in fact, was more about information – how to acquire it and apply it for competitive advantage in the age of digitalization. The Fundamental Lessons Learned.

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