How to Build Knowledge-Based Companies?


Knowledge management improves organizational processes through a variety of different practices, and enhances learning, which can increase both follower engagement and personal development.

How has COVID-19 Accelerated Trends in Customer Service?


Trend Alert AI automation chatbot covid-19 crm customer loyalty customer satisfaction customer service knowledge base personalization remote working self serviceSince the outbreak of COVID-19, customer behavior has changed dramatically.


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An ecosystem platform for innovation communities, with Lukas Strniste from Corporate Innovators

Rapid Innovation in digital time

Lukas Strniste takes us to his innovation ecosystem platform, with several modules monitored by the orchestrator of the ecosystem - eLearning, community, knowledge base, remote events, marketplace etc.

The Complex and the Chaotic: Going Beyond Incremental Innovation

HYPE Innovation

Faced with the challenge of improving a product or service in the marketplace shouldn’t present too much of a problem for organizations with capabilities in managing and deploying their knowledge base. Innovation is easy. Or rather, certain kinds of innovation are. Using good market research to keep a finger on the pulse of customer needs and desires should give a clear steer about what to change as they progress along a well-established pathway.

Building out our innovation ecosystem in design and thinking

Paul Hobcraft

For me, ecosystem thinking and design offer fresh ways for accelerating mutual learning, and through this innovation, outcome potential for sharing and knowledge building. It is knowledge-based and well-grounded.

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Unclog your filter

Idea to Value

As more work is data and knowledge-based, there is exponentially more information which could be reviewed. My vacuum cleaner sucked, badly. By which I mean, it hardly sucked at all anymore. Years ago when I bought it, it was amazingly strong and picked up everything.

What is a Change Agent and How Can They Help Your Organization?


While they can be internal or external, change agents share the qualities of flexible thinking, a broad knowledge base, a results focus, positive influence in an organization, a willingness to take ownership of the change process, and strong communication skills.

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Blockchain’s International Footprint


In the past, tapping into that knowledge base might have meant attending a few conferences, working the Valley’s network, and then calling it a day. Sometimes, when a breakthrough technology emerges, expertise is concentrated in a small group of specialists, and one or two regional ecosystems dominate the landscape. blockchain Tech Search Technology Search Tech Scouting Technology Scouting technology scout Technology Scout Tech Scout

Please, we need a different Innovation narrative

Paul Hobcraft

Our innovation processes stay islands of knowledge stubbornly not flowing across organizations, informing others and giving the right levels of insights, support, or collaboration needed. It is knowledge-based and well-grounded.

Intellectual Capital: The Power and Profitability of an Idea

Daniel Burrus

Every business, whether extremely small or worldwide, has employees with their own skills, knowledge, and experience in the industry. For instance, one of the more common instances of intellectual capital at a business or organization is the knowledge base of the employees at all levels.

Crowdsourcing: Diversity and Inclusion in Innovation


New and novel concepts are proposed and reviewed, and even if those novel ideas are dismissed today, fresh concepts enter the organization’s collective knowledge base.

Key Takeaways from April’s Open Innovation Summit


Encourage your team to broaden their horizons and to constantly update their knowledge base and skill set so when an opportunity comes along, they can grab it. The Open Innovation Summit is all about expanding innovation beyond a small committee or a lab in the building to your entire organization. Just like any other scaling project, taking innovation company-wide can come with unexpected obstacles.

Technology Scouting or Technology Landscaping: Tactics or Strategy?


Technology Scouting and Technology Landscaping often require disparate skill sets relying on experience with and access to complimentary knowledge bases (intellectual property, peer-reviewed literature, conference presentation, start-up investment, etc.).

Society 2045’s Sustainable Economy

Tullio Siragusa

He did a conceptual design of environmental economics and Landis planning knowledge base for designing sustainable economies. Society 2045’s Sustainable Economy. Today, every country in the world has a dream to become the supreme world power.

Innovation by the numbers, the secret source in UAE

Innovation 360 Group

The United Arab Emirates (UAE) Vision 2021 is one of the most ambitious innovation visions on the planet, aiming for sustainability, health, education, renewable energy and a knowledge-based economy. All elements calling for the best of the best within innovation management.

Knowledge sharing in project teams is important to go beyond your limitations

Norbert Bol

Modern knowledge-based organizations face continuous challenges to remain competitive. One of the critical elements to achieve these results is knowledge sharing between team members. To facilitate the process of knowledge sharing it is necessary to create teams that have complementary skills and enough diversity. It is important to be aware of traditional thoughts and opinions that can prevent the knowledge sharing in project teams.

Customer Experience Is Not Customer Service, But Customer Service Is Customer Experience.

Business Innovation Design

For customer service, when customers have a question about something they need answer, a knowledge base is sufficient for them to self-serve. Customer service is often used interchangeably with customer experience. In reality, they are two different things.

What the Cannabis Business Needs in Order to Thrive

Business and Tech

The classification of cannabis as a Schedule I drug and the lack of knowledge of cannabis-based therapeutics leads to skepticism among healthcare providers. Clinicians typically base their medical practices on the findings and results of large-scale clinical trials.

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Imaginatik Charts the True Path-to-Value for Breakthrough and Continuous Innovation Management


Now more than ever, enterprises need to tap into the deep knowledge base within their organization to identify the breakthrough opportunities for growth. New dashboard empowers enterprises to maximize their innovation outcomes and deliver business value.

Innovation by the numbers, the secret source in UAE

Innovation 360

The United Arab Emirates (UAE) Vision 2021 is one of the most ambitious innovation visions on the planet, aiming for sustainability, health, education, renewable energy and a knowledge-based economy. All elements calling for the best of the best within innovation management.

The Future of Work is Continuous Co-Creation

Business Innovation Design

As information is continuously updated and maintained over time, a shared knowledge base is established. This shared knowledge aligns teams across functions and levels to receive, update, and share information continuously. Building innovative companies is impossible without continuous co-creation. Co-creation is an activity involving people with different functional and/or subject-matter expertise to create something together.

Top Qualities of a Good Team Leader (And How to Develop Them)


Eighty-five percent of our knowledge is gained through listening, yet we listen only at a 25 percent comprehension level. No one is born a great leader. Like any hard or soft skill, leadership qualities are developed through conscious, consistent learning and training.

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How to Avoid Information Overload in Your L&D Programs


Look at the results of training sessions you’ve conducted in the past and ask yourself these questions: Was your team able to apply the new knowledge to their daily tasks? Did you check their knowledge base beforehand to remove topics that they already know well?

Book Chapter: Activities and Challenges in Environmental Scanning


How to Optimize Your Investments through Refundable Tax Credits

Innovators Alliance

You’re trying to achieve a commercial initiative and somewhere along the way you realize that you don’t have the technological knowledge-base to overcome a problem you’re presented with. Remember this: the resultant knowledge that is generated through a systematic investigation is considered technological advancement. There’s no question that Canadians recognize the importance of innovation ; it’s why we’ve gone to such great lengths to be on the forefront in this area.

Book Chapter: Activities and Challenges in Environmental Scanning


First 3 predictions for post-COVID world

Jeffrey Phillips

I'll be calling out some implications and predictions based on this paper. Now, post COVID, many knowledge businesses are sending people home "forever". Property values and income streams may weaken, the tax base may suffer.

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In a Digital World, Protect your Most Valuable Asset: Ideas

Daniel Burrus

Knowledge-based competitive advantages like trade secrets are best protected by documents such as confidentiality agreements and employee contracts. These days, data has become more valuable in our economy than oil.

How AI can Deliver Sales Innovation

Tullio Siragusa

By having knowledge of behaviors and the how-to science behind them, a business can increase sales and customer satisfaction. To help with this process, the company can provide access to expertise and actionable insights with knowledge base software enabled with artificial intelligence. The AI application then acts as a virtual assistant helping the representative appear more knowledgeable. Competition for the best and the largest customer base is fierce.

Kindling's Roadmap & Transitioning to Spigit


Spigit offers a robust support site with the ability to report issues, ask questions, and search the knowledge base (which will include Kindling Academy) all in one place. Following up on the announcement of our acquisition by Spigit , we are sharing the Kindling product roadmap and our plans for ongoing support.

10 Most Popular Tech Scouting Questions Answered


This means that from an organizational perspective, there is a commitment to work together, build a knowledge base, and ensure that information is shared in a way that allows people to leverage each other’s work without duplicating efforts.

Employee Engagement Propels Innovation


Pfizer is using Spigit to run nine awards programs, building a knowledge base of 1,000 high-quality innovation stories and enabling sharing practices across its organization. Most companies will agree that innovation is critical to sustaining growth and remaining competitive. Creating a culture of innovation is seen by most business leaders as the number one way to drive innovation for the business. However, for this culture to exist, employee engagement is imperative.

Three principles to help you generate better ideas

Jeffrey Phillips

It's interesting to me how little we appreciate the depth of knowledge and discipline that has been developed over the years where innovation is concerned. Recently a client asked me where we (OVO) based our methodologies. I told her that like most innovation consulting firms our foundations are based on work done in the 1930s and thereabouts by Alex Osborn. A lot of innovation and creativity is based on Osborn's work, supplemented by Parnes and others.

Different Types of Knowledge and What They Mean For Your Organization


Every successful company or organization in the world is built upon the same foundation: knowledge. And this makes sense; after all, if a company isn’t built around knowledgeknowledge of the customer, knowledge of efficient internal and external processes, knowledge of the market in which the company operates, and more—it simply won’t be able to function in the first place. You need to implement knowledge management. Identify Knowledge to Focus On.

Collaboration During Pandemics Through The Modern Digital Workplace


Over the next few weeks, migrate your data and documents from local, on-premise systems to modern cloud-based applications. Here are some important digital collaboration tools: Productivity suites for knowledge sharing: Office 365 and G Suite.



It is possible to shift the range of negative feelings that lockdowns produce by exploring possibilities and opportunities for expanding our knowledge and learning, by knowing how to be more playful and experimental, and especially by taking up a set of regular reflective practices.

The Eastern Europe Innovation Problem

The Future Shapers

Focusing towards knowledge-based industries should reduce the gap towards the West in the future. Well that’s a thought provoking headline? How can I say something about the problem that reflects so many countries and is such a big part of Europe? Do Eastern European countries really have a problem with innovation? First, I must go back to my childhood to remember the times of communism in former Yugoslavia. The country had its own kind of this totalitarian system.

4 Resources for Growing and Transforming Your Enterprise

Moves the Needle

Outlined in the book is Johnson’s methodology for understanding and identifying what your team already knows and separating that knowledge base from what they need to learn. Traditionally, agile processes have been limited to technology-driven teams, engineering and code-based teams. Holiday Must-Reads for Executives of Forward-Thinking Organizations The temperature has dropped for those of us situated in the Northern Hemisphere, and the holiday season is already upon us.

The Arrival and Potential of Knowledge Graphs into Our World

Paul Hobcraft

Knowledge Graphs have a real potential to become highly valuable, topical and relevant. If any of these “constraints” are the case, then we do need to “hack this” differently, as Knowledge Graphs has what I see an incredible potential, as an application solution that should be deemed as far too important to keep under wraps. Here I want to give a deeper explanation of knowledge graphs- a ‘potted’ history and future view.

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Change Management and Open Innovation: Know the Pillars of Digital Transformation


In this article, you’ll see how this as well as open innovation are at the base of Digital Transformation. Traditional organizational culture is based on specific beliefs: No one can do this better than we can. Adaptation of the knowledge base, according to market changes.

Why Many Mid-Career Marketers Are Dinosaurs and Not Great Social Media Strategists


I’m continually moving between intense analytical and creative roles in developing and executing content-based workflows. As workshop presenters continued, I recalled that in the corporate world, I told media buyers that I’d ask questions, but I understood they had a knowledge base that was difficult to have without living in their world. I spoke about Social-First Content at the April 2017 Social Media Strategies Summit in Chicago.

Wix Answers: The Most Complete All-In-One Customer Support Solution For Startups


Wix, a company that let’s anyone create a website without any technical knowledge, recently launched Wix Answers; a help desk support software solution they built to support their 120 million users. Enter cloud-based help desk solution. Wix Answers is a free, cloud-based help desk support software which allows you to add a help center to your website, with a knowledge base, multi-channel ticketing system and built-in call center.

Protecting Your Intellectual Property, Products and Brand

Daniel Burrus

Trade Secrets Are Your Competitive Advantages: Knowledge-based competitive advantages like trade secrets are best protected by documents such as confidentiality agreements and employee contracts. A key to success is to develop an IP strategy based on your long-term objectives. The technology change curve continues to steepen, with an increasing number of entrepreneurs developing innovative processes, services and products.