Tony Hsieh – The Remarkable Cultural Innovator at Zappos
Destination Innovation
DECEMBER 31, 2020
In 2013 it became a holacracy without job titles, where employees could self-organize. New hires spend their first few weeks manning phones in the call centre learning how to respond to customer needs. He organized a major re-development and revitalization project for the dilapidated downtown area of Las Vegas.
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