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How could SouthWest Airlines spend A Billion Dollars for IT Modernisation

Rmukesh Gupta

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million.

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Future-Centered Design: How to Turn Great Ideas into Action Plans

Daniel Burrus

Southwest Airlines has a notable history with both intrapreneurship and solving both internal and external company pain points creatively. But at Southwest Airlines, an internal employee named Marty Cobbs decided to take passengers by surprise by livening up the safety instructions with humor.

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How to Write a Team Vision Statement [Template Included]

CMOE

How to Write a Team Vision Statement Consider these four steps when crafting a team vision statement: 1. Team Vision Statement Examples A vision statement depends on the team’s industry and needs, but these examples provide insight on how to craft a simple statement. Gather qualitative or quantitative input from all team members.

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How to Keep Innovating in an Economic Downturn

Innov8rs

In this context, innovators wonder how to get ideas across, how to continue projects, what back-up solutions to find and how to keep innovation afloat. For example, Delta Air Lines, one of the leading airlines, managed to get back to their leading position even after bankruptcy. Obviously, this is easier said than done.

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Can AI Help Reframe Business Problems?

Stephen Shapiro

Work with airlines and other partners: Collaborate with airlines and other partners to find ways to improve the baggage handling process. A: Yes, it may be helpful to reframe the problem in terms of how to improve the overall experience for travelers at baggage claim. Q: Is there a way to reframe the original problem?

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Southwest Airlines: Remarkable Customer Service Once Again

Michael Roberto

Last week, my wife and I tried to book some flights on Southwest Airlines using credits we had for some cancelled flights from last year. The agent told us that she did not know how to expedite the matter. Unfortunately, we had waited more than twelve months, so the credits had expired. Someone responded to me in a matter of minutes.

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Why Do Entrepreneurs Keep Entering Highly Unprofitable Industries?

Michael Roberto

We often examine industriest at the extreme - either highly profitable (such as pharma) or highly unprofitable (such as airlines or fitness centers). As I read a New York Times story this morning about two new upstart airlines , the question really hit home again. He says that people always ask him how to become a millionaire.