Destination Innovation
MARCH 4, 2022
One of the most famous scenes from Mark Twain’s book, The Adventures of Tom Sawyer, is when Tom has to whitewash a fence as a punishment. It also saved the airline the task of checking them in. The airline had transferred part of the job to the customer. Mark Twain. Tom replies, “Like it?
Rebel & Reason
JANUARY 13, 2020
However, KLM Royal Dutch Airlines is proving that it is possible to slay larger, globally recognized monsters – even if the organization itself is an inherent part of the problem. Travelers are asked to consider whether a face-to-face meeting is mandatory or if other, less damaging travel methods are possible before booking a flight.
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Rmukesh Gupta
JULY 17, 2020
In his most recent book Humanocracy, he lays out the case against bureaucracy and instead argues that we need to embrace what he calls “ Humanocracy ” as in build human centric organisations. The second third of the book is a case study about two organisations which have been successful in rethinking their management of their businesses.
BrainZooming
APRIL 21, 2017
The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines.
Rmukesh Gupta
JULY 17, 2020
In his most recent book Humanocracy, he lays out the case against bureaucracy and instead argues that we need to embrace what he calls “ Humanocracy ” as in build human centric organisations. The second third of the book is a case study about two organisations which have been successful in rethinking their management of their businesses.
Rmukesh Gupta
APRIL 15, 2020
In his most recent book Humanocracy, he lays out the case against bureaucracy and instead argues that we need to embrace what he calls “ Humanocracy ” as in build human centric organisations. The second third of the book is a case study about two organisations which have been successful in rethinking their management of their businesses.
Michael Roberto
MARCH 26, 2018
Last week, my wife and I tried to book some flights on Southwest Airlines using credits we had for some cancelled flights from last year. When we called Southwest, they explained that they offered a six month grace period, and therefore, we could still use the credit toward a new booking. It did not take nearly that long.
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